Enterprise Support Specialist

🔥 20 hours ago

🌵 Arizona, California, +1 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🗽 New York – Remote

💵 $48k - $70.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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DoorDash

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

Food & Beverage • Logistics • eCommerce

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

📋 Description

• Manage inbound support tickets across chat, email, phone, and SMS • Troubleshoot and resolve customer issues end to end with clear communication and follow up • Escalate complex or high impact issues with complete context and proper documentation • Deliver high quality, empathetic, and efficient customer support • Follow established workflows, processes, and quality standards • Partner with teammates and cross functional teams to resolve issues • Identify recurring issues and flag opportunities to improve workflows or documentation • Support DoorDash Commerce Platform products that help merchants grow through first-party channels • Report to the Senior Support Supervisor within the Merchant Success Operations team

🎯 Requirements

• 3+ years of experience in Customer Support or Operations within a SaaS, technology, or online platform environment • Strong written and verbal communication skills • Experience handling customer issues end to end, including troubleshooting and follow up • Ability to manage multiple priorities in a fast paced, queue based environment • Sound judgment in deciding when to resolve independently versus escalate • Experience handling escalations or frustrated customers with professionalism and empathy • Familiarity with ticketing platforms such as Intercom, Zendesk, or similar systems • Strong attention to detail and ability to maintain clear and accurate case documentation

🏖️ Benefits

• 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave in compliance with applicable laws • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program • Flexible paid time off/vacation for salaried roles • Vacation accrued for hourly roles • Comprehensive benefits and perks including premium healthcare • Wellness expense reimbursement