Customer Success Manager

🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Convr

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🛡️ Insurance

💰 $15.2M Series B on 2019-11

Artificial Intelligence • Insurance

Convr is a modularized AI underwriting, data, and intelligent document processing workbench that enriches and expedites commercial insurance with the best data, underwriting insights, business classification, and risk scoring. Convr AI focuses on the commercial property and casualty (P&C) insurance sector, offering solutions to transform underwriting operations through AI-driven digital analysis. They provide various AI-infused tools to enhance underwriting efficiency, improve risk selection, and streamline the overall insurance process.

📋 Description

• Drive hands-on adoption of the Convr Platform, helping customers achieve their business objectives • Own customer communication and account health, including adoption risk, renewal readiness, and expansion signals • Apply knowledge of the Convr platform and insurance industry practices to present strategic solutions • Partner with Business Development Executives on renewals, upsells, and cross-sells while achieving targeted renewal rates • Represent the voice of the customer across cross-functional teams in product and strategic decisions • Help build scalable Customer Success playbooks, adoption motions, and customer health processes • Address customer challenges collaboratively and with a sense of urgency • Serve as the primary link between Convr and its customers, helping them use the platform effectively and achieve strategic business goals

🎯 Requirements

• 5+ years of SaaS Customer Success experience, preferably with strategic or enterprise accounts, with accountability for adoption, retention, renewals, and measurable customer outcomes • 3+ years of experience with, and deep knowledge of, commercial P&C insurance products, services, channels, functions, and processes • Candidates must reside in the Central or Eastern time zone • Experience using Salesforce, Zendesk and Jira • Demonstrated ability to be hands on and truly understand how technology enables customer business objectives • Strong organizational skills and ability to manage multiple customers with competing priorities • Excellent written and verbal communication skills, with ability to adjust style to the audience and present to business executives • Bachelor’s degree from an accredited college or university, or proven experience

🏖️ Benefits

• Remote work opportunities • Flexible paid time off • Company paid holidays • 401(k) • Paid parental leave • Comprehensive insurance coverage including medical, dental, vision, short-term and long-term disability, life, and accident insurance • Work-life flexibility • Growth opportunities