Program Manager

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Cookie Information

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🤝 B2B

📋 Compliance

B2B • Compliance • Marketing

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📋 Description

• End-to-end perspective – acts as a detailed knowledge expert of DSV’s new product capabilities, roadmap, systems, and operations • Develops strong relationships across North American region and contributes to the development of the strategy to achieve product goals • Oversees the execution of DSV’s market segment expansions to new and existing facilities in the United States and Canada set by executive leadership • Responsible for ensuring consistent feature deployments, customer implementations, and daily operating guidelines are used across the entire network • Works to correct gaps in network • Ability to perform individualized research – with little oversight or direction – to develop guidelines and rules based on local rules and regulations • Manages programs successfully offering centralized support across the program • Oversees the continuous improvement of customer and facility implementations • Oversees customer and facility playbooks are up to date and being utilized with 100% compliance • Oversees development and maintenance of sales enablement materials like customer qualification tools and product guides • Supports business development activities by acting as vertical knowledge and solutioning expert • Works to understand common customer service issues across the network; develops plans to mediate, deploy, and monitor across each local facility • Identifies and evaluates common tools and practices - oversees implementation at each local facility • Oversees implementation of new parcel carriers, monitors performance, ensures KPI delivery, and manages usage appropriately • Identifies reporting opportunities and partners across organization to build, deploy, monitor, and improve dashboards, KPI monitoring, and other consolidated reports • Oversees implementation of new technologies such as automation, regulatory monitoring, and transportation systems across network • Leads voice of customer and voice of business feedback and provides recommendations to executive leadership for improvements

🎯 Requirements

• Bachelor's degree in Engineering, Business, or Logistics or equivalent fields is required • Minimum of 10 years logistics experience with a 3PL or retailer implementing multiple facilities

🏖️ Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase