Director, Customer Success – Service

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $200k - $280k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Vista Equity Partners

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

💸 Finance

🏢 Enterprise

Consulting • Finance • Enterprise

Vista Equity Partners is a leading investment firm that focuses on software, data, and technology-enabled businesses. The firm employs a long-term investment strategy, aiming to create value through operational improvements and strategic growth. Vista is recognized for its expertise in helping portfolio companies enhance their operations and drive innovation in their respective markets.

📋 Description

• Embed within portfolio companies to diagnose opportunities, define strategic priorities, and deploy improvements across AI adoption, process automation, workflow and knowledge optimization, organizational design, and cross-departmental workflows • Advise portfolio company executives, including CEOs, COOs, CCOs, CTOs, and other functional heads, on initiatives advancing targeted performance goals • Build and codify best practices into products and playbooks for adoption across portfolio companies • Design and lead cross-portfolio programs that drive best-practice adoption and scalable impact • Drive adoption of emerging technologies and operational innovation by identifying use cases, recommending technology partners, and architecting scalable technology solutions • Partner with investment professionals on investment thesis development, investment modeling, and value creation planning for new investments • Cultivate relationships with vendors and technology partners and oversee solution implementation and measurable outcomes

🎯 Requirements

• Genuine curiosity about how AI is reshaping support and/or services delivery • 10+ years of experience working for technology companies with progressive responsibilities, including leading a team • 3+ years of operations experience at a high-growth enterprise SaaS company with at least $300 million in annual revenue; Services, Onboarding, or Customer Support experience preferred • 2+ years of experience at a leading consulting firm, investment bank, venture capital firm, or private equity firm; enterprise SaaS focus preferred • Experience leading transformational projects spanning AI adoption, organizational design, and workflow automation or optimization, with significant and quantifiable business impact • Demonstrated experience building with AI tools, such as LLM APIs, agents, or AI-native workflows • Experience working closely with C-level executives • Strong ability to analyze data at scale • Strong organizational skills and ability to manage multiple projects and priorities • Ability to manage ambiguity and achieve results in a fast-paced, demanding environment • Ability to influence stakeholders across varying levels of seniority

🏖️ Benefits

• Annual cash bonus may be included • Comprehensive benefits package may be included