CRE Loan Servicing Manager

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Cooperative Business Services (CBS)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

<Cooperative Business Services (CBS)> Cooperative Business Services (CBS) is a provider of end-to-end commercial lending solutions that partners primarily with credit unions and other financial institutions. It offers a mix of professional services — underwriting, loan servicing, portfolio management, participations, loan workout, construction management, and shared business development officers — alongside a loan portfolio management SaaS product (ExRA), vendor due diligence, and secure document exchange. CBS also supports borrowers with commercial real estate, SBA, and construction loans, aiming to help credit unions diversify balance sheets and expand business lending in their communities.

📋 Description

• Lead and develop the Servicing team by establishing expectations, managing performance, distributing workloads, and fostering accountability and professional growth • Oversee commercial loan servicing operations to ensure accurate, timely, and reliable account administration and client service • Maintain effective financial controls and operational risk management practices to protect client assets and support regulatory and contractual compliance • Oversee servicing transactions, reconciliations, reporting, and exception resolution to ensure accuracy and operational integrity • Monitor department performance, identify opportunities for improvement, and implement processes that strengthen efficiency, accuracy, and service delivery • Collaborate with internal departments and client credit unions to resolve servicing concerns, support business needs, and maintain effective working relationships

🎯 Requirements

• Bachelors degree in Business Administration, Finance, Accounting, or a related field; equivalent relevant experience may be considered • Five or more years experience in commercial loan servicing, preferably within a financial institution, credit union, or commercial lending environment • Experience leading, supervising, or developing employees, including establishing expectations, providing feedback, and managing team performance • Strong understanding of commercial loan servicing activities, including payment processing, payoffs, account maintenance, reconciliations, and servicing transactions • Knowledge of financial controls, transaction authorization, fraud prevention, and operational risk management practices • Ability to analyze financial and operational information, identify discrepancies or trends, and exercise sound judgment in resolving complex issues • Experience evaluating and improving operational processes, procedures, and workflows • Strong communication and relationship-building skills, with the ability to work effectively with employees, internal stakeholders, and external clients • Ability to independently prioritize responsibilities, manage competing operational demands, and lead a team in a remote work environment • Candidates must reside in states where CBS is authorized and equipped to employ team members

🏖️ Benefits

• 13 paid holidays each year • Medical, dental, vision, and supplemental benefit plans • Company-paid Short-Term Disability (STD) • Company-paid Long-Term Disability (LTD) • Company-paid life insurance equivalent to 1 time your salary • 401(k) plan with matching contribution of up to 6% • Tuition assistance • Remote work environment

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