PT Customer Service Representative

🔥 0 minutes ago

🏄 California, Colorado, +2 more states – Remote

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💵 $16 - $22 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Logo of Copart

Copart

5001 - 10000 employees

Founded 1982

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Copart is a global leader in online car auctions, headquartered in Dallas, Texas. The company specializes in connecting buyers and sellers of vehicles through its innovative VB3 technology platform. Founded in 1982, Copart provides a premier destination for the resale and remarketing of vehicles, which range from salvage to like-new conditions. With operations in multiple countries, it serves a diverse client base, including insurance companies and car dealerships, offering a fully online auto auction experience.

📋 Description

• Coordinate the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies • Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization • Talk to vehicle owners to get necessary releases and arrange transport, including three-way calls with shops or tow companies when needed • Help with personal item removal • Use the “DeCode This” tool to search VINs and gather vehicle information • Keep accurate notes in the system about each vehicle and all interactions • Meet daily performance goals, including making 65–70+ calls and processing 30+ live lots daily • Participate in weekly team meetings via Teams • Follow Copart policies and guidelines • Assist teammates and perform other duties as assigned by management

🎯 Requirements

• Minimum of one year office support experience in a customer service role • High school diploma or GED • Great communication skills, including phone and clear, concise written communication • Typing speed of 45 WPM and familiarity with basic 10-key • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Strong attention to detail and problem-solving skills • Ability to multitask • Professional virtual appearance with a quiet, distraction-free workspace • Bilingual skills are a plus • Must be able to work occasional overtime • Office equipment will be provided to help you succeed in your role

🏖️ Benefits

• 100% remote work with company-provided equipment • Clear, achievable performance goals with daily feedback • Weekly team meetings • Collaborative, friendly virtual team • Medical • 401k • ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months) • Along with many other employee benefits

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