Customer Service Associate

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fair Harbor

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

👗 Fashion

🛍️ eCommerce

🌍 Social Impact

💰 Venture Round on 2022-03

Fashion • eCommerce • Social Impact

Fair Harbor is a clothing company that specializes in swimwear for men, women, and children. The brand emphasizes sustainability by repurposing plastic bottles into its products, making it a pioneer in environmentally-friendly fashion. Fair Harbor offers a variety of swimwear collections and accessories, catering to diverse fashion needs while promoting eco-consciousness.

📋 Description

• Serve as the first point of contact for customer inquiries across email and chat • Deliver fast, friendly, and on-brand responses • Resolve shipping delays, returns, exchanges, and product concerns • Partner with warehouse and operations teams to track order status and resolve fulfillment issues • Maintain deep product knowledge across the Fair Harbor assortment • Answer sizing, fit, and material questions • Identify recurring customer pain points and escalate trends to Customer Experience and Ecommerce teams • Monitor and respond to customer reviews • Maintain and update FAQs, macros, and help center content • Collaborate with the Ecommerce team to flag site or checkout issues • Help ensure a smooth end-to-end shopping experience • Achieve fast, accurate, and empathetic issue resolution • Support high CSAT scores and low escalation rates • Proactively identify trends that improve the customer experience • Contribute positively to team culture and cross-functional collaboration

🎯 Requirements

• Friendly, detail-oriented, and solutions-driven • Empathetic and resourceful • Clear communicator • Willingness to work closely with cross-functional partners • Availability for 20 hours per week on a Monday-Friday or Tuesday-Saturday schedule • Availability for either 9:00 am-1:00 pm Eastern or 1:00 pm-5:00 pm Eastern shifts

🏖️ Benefits

• Part-time schedule of 20 hours per week • Flexible Monday-Friday or Tuesday-Saturday schedule • Available shifts of 9:00 am-1:00 pm Eastern or 1:00 pm-5:00 pm Eastern • Remote work arrangement