Customer Care Specialist, Part-Time

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

📋 Description

• Assist Pike13 customers with issues, concerns, and questions regarding Pike13 products. • Answer inbound calls, listen to customer concerns, and respond accordingly. • Respond to every customer inquiry. • Write professional customer email responses using proper grammar, spelling, and punctuation. • Assess technical issues and identify solutions. • Educate and coach customers on best practices for using the system. • Assist internal sales, marketing, customer operations, and technical teams when needed. • Place outbound calls to walk customers through Pike13 products and answer technical support questions. • Maintain functional knowledge of internal applications, customer products, and customer-facing websites. • Respond efficiently to customer emails while maintaining composure during challenging situations. • Assist with quality assurance testing and vet new features. • Help ensure 100% customer satisfaction.

🎯 Requirements

• Bachelor’s degree or equivalent experience in sales, business development or related field. • At least 2 years of operations and customer service experience in a customer facing role within the software industry. • Experience in a Customer Support, Account Management, or Quality Assurance role within the field of SaaS or technology • Experience learning technological systems on the fly • Experience working with customers • Experience working on multiple projects simultaneously • Strong verbal and written communication skills • Strong organizational and time management skills • Passion for customer experience, exhibiting empathy for customers and their success • Passion for being a part of growing organization • Availability during Customer Care hours Monday-Friday, 7:30 am to 4:30 pm PST

🏖️ Benefits

• Part-time schedule of 20 hours per week