Part-Time Weekend Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 - $18 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MediDrive, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏥 Healthcare

🚗 Transport

☁️ SaaS

Healthcare • Transport • SaaS

MediDrive is a technology-driven company providing a nationwide Non-Emergency Medical Transportation (NEMT) platform and transportation management system that connects health plans, healthcare providers, transportation providers, and members. The company operates across 48 states, managing tens of thousands of daily trips (20K+), delivering a reported 95% on-time performance and offering a broad vehicle network including ambulatory, wheelchair-accessible, and ambulette options. MediDrive emphasizes automation and analytics—claiming high levels of automated ride management, advanced routing and cost optimization, data insights, fraud prevention, and dedicated account support—while maintaining regulatory and security standards (HIPAA, SOC 2, ISO 27001).

📋 Description

• Handle inbound and outbound calls to schedule rides, verify eligibility, resolve transportation issues, and assist members • Assist members with scheduling, updating, or canceling transportation • Make outbound calls to confirm trips, provide updates, or follow up on issues • Use internal systems to verify eligibility, benefits, and required trip information • Communicate pickup times, provider information, and ride expectations • Handle late-driver, missed-pickup, and other transportation concerns • Escalate urgent or complex situations to supervisors or Tier 2 support • Document interactions accurately in the CRM system • Follow state Medicaid, HIPAA, and transportation compliance requirements • Adhere to scripting, workflows, and quality assurance guidelines • Meet or exceed KPIs including quality, AHT, adherence, attendance, and accuracy • Participate in training, coaching, and team huddles • Collaborate with supervisors, dispatch, QA, and training teams to improve member experience

🎯 Requirements

• 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role • Must have your own equipment • Strong communication skills and ability to remain calm under pressure • Comfort navigating multiple computer systems and documenting quickly • Detail-oriented with strong problem-solving ability • Reliable attendance and punctuality • Ability to work contact center hours including weekdays, weekends, and some holidays • Preferred: experience in NEMT, Medicaid, healthcare call centers, or insurance environments

🏖️ Benefits

• Part-time schedule of 20 hours per week • Choice of consistent weekend shift totaling 20 hours per week • Paid training schedule is not explicitly stated