NSAH Support Specialist

🔥 4 hours ago

☕ Washington – Remote

☕ Washington – Remote

💵 $20 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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RAINN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

🤝 Non-profit

🤲 Charity

🌍 Social Impact

💰 Grant on 2020-11

Non-profit • Charity • Social Impact

RAINN is the nation’s largest anti-sexual violence organization and operator of the National Sexual Assault Hotline, providing free, confidential, 24/7 support by phone, chat, and text. It offers survivor services, education and prevention programs, policy advocacy to hold perpetrators accountable, and training/consulting for organizations. RAINN also leads efforts to combat online sexual exploitation and supports survivors through resources, outreach, and fundraising.

📋 Description

• deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline and partner hotlines • utilize crisis intervention best practices • answer inbound crisis-intervention telephone calls and online chats • provide timely, accurate support, including referrals to relevant resources • collaborate with fellow hotline staff to ensure high-quality service delivery • facilitate and manage online group chat services/sessions • collect and enter client-specific data for all contacts • attend and actively participate in ongoing training sessions

🎯 Requirements

• must be literate and fluent in English • one (1) year of experience in social services, customer service, or another field involving direct client support or crisis intervention • must be able to pass a typing test with at least 35 WPM score • must be comfortable using instant messaging platforms and handling phone-based communication • must be comfortable discussing issues surrounding sexual violence • proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms)

🏖️ Benefits

• employee assistance • paid vacation • sick leave • paid holidays • free access to the building fitness center