Customer Experience Associate – Seasonal

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Margaux

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏭 Manufacturing

📣 Marketing

✈️ Travel

💰 $3.7M Venture Round - Margaux on 2022-03

Manufacturing • Marketing • Travel

Margaux is a direct-to-consumer women's footwear brand that designs shoes in New York and manufactures handmade styles in Spain. The company focuses on combining comfort and style with multiple widths, extended sizes, plush cushioning, and fit services; it sells a curated collection of flats, boots, sandals and bridal and resort styles primarily through its Shopify-powered e-commerce site, offering customer support, easy returns, and shipping policies.

📋 Description

• Deliver exceptional customer service throughout the shopping journey • Provide product recommendations and sizing guidance • Place orders and provide status updates • Process returns and exchanges • Resolve shipping issues • Master operational procedures for efficient and accurate order processing • Collaborate across departments to deliver the best possible customer experience • Relay customer feedback to Ops and Product Development teams to drive improvements • Develop comprehensive business-operations knowledge to provide informed assistance

🎯 Requirements

• Immediate start / ASAP • Availability ideally on Sunday, Monday, and Friday, 9:00am–5:00pm EST, approximately 24 hours per week • Ability to flex up to 40 hours per week during the BFCM sale period, November 17 – December 15 • U.S.-based residence required • Bright, welcoming, empathetic, and gracious customer-facing presence • Strong written and verbal communication skills • Comfortable using various customer service platforms • Ability to craft personal, caring responses across email and messaging • Highly organized and detail-oriented • Ability to manage one's own schedule while working remotely • Ability to handle multiple priorities • Previous e-commerce customer service team experience ideal • Previous retail experience ideal • Experience with Shopify and Gorgias ideal

🏖️ Benefits

• Opportunity to flex up to 40 hours per week during the BFCM sale period, November 17 – December 15 • Possibility of evolving into an ongoing, non-seasonal part-time role depending on fit and business needs