Member Support Representative, Tier 2

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $20 - $24 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Foodsmart

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

⚕️ Healthcare Insurance

Food & Beverage • Healthcare • Healthcare Insurance

Foodsmart is a company focused on providing personalized nutrition support and affordable food care through the guidance of registered dietitians. It offers tools such as meal planning, food delivery via partnerships with Instacart, Grubhub, and Walmart, and a food marketplace that helps users save money on groceries. Foodsmart also works with health plans to offer nutrition services to its members, often at no extra cost.

📋 Description

• Provide live support for incoming member calls about services, eligibility, and benefits • Handle elevated technical troubleshooting and liaise directly with providers • Support operational projects • Interact empathetically and patiently with members and providers on live inbound calls • Document interactions and ongoing resolutions for seamless follow-up • Maintain accurate and complete member records • Verify eligibility, coverage, and provider benefits using internal tools and resources • Explain the purpose and importance of telenutrition • Match members with dietitians and suitable appointment times • Troubleshoot platform and account issues and provide basic technology support • Address food delivery and grocery-ordering questions with internal groups and external partners • Handle sensitive and protected information responsibly • Collaborate with peers, leaders, and internal groups to solve complex problems

🎯 Requirements

• Strong oral and written communication skills, with ability to adapt communication style • Ability to manage multiple ongoing tasks and meet deadlines or cutoffs • Resilience and adaptability to workflow and process changes • Ability to navigate knowledge bases and multiple systems simultaneously during live calls • Experience solving complex problems requiring critical thinking and resource navigation • Independent motivation and team-mindedness • Detail orientation and commitment to accurate, complete resolutions • Goal orientation and ability to meet metric and quality goals • Comfort giving and receiving feedback • Reliable high-speed internet with approximately 100 Mbps download and 20 Mbps upload minimum • Experience working in a support role, in person or on live calls • Ability to communicate complex information concisely in writing • Experience handling sensitive and protected information, including PII and PHI • Basic understanding of HIPAA • Completely private, secure, and quiet workspace • Availability for 4–8 hour shifts ending at 8:30 PM PST Monday–Friday

🏖️ Benefits

• Remote-First Company • Flexible & remote location • Engaging, collaborative team • Time off • $4k annual commission plan ($1k/quarter) • Not eligible for health insurance benefits