Member Support Representative, Tier 1

Job not on LinkedIn

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $20 - $23 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Foodsmart

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

⚕️ Healthcare Insurance

Food & Beverage • Healthcare • Healthcare Insurance

Foodsmart is a company focused on providing personalized nutrition support and affordable food care through the guidance of registered dietitians. It offers tools such as meal planning, food delivery via partnerships with Instacart, Grubhub, and Walmart, and a food marketplace that helps users save money on groceries. Foodsmart also works with health plans to offer nutrition services to its members, often at no extra cost.

📋 Description

• Provide live support for incoming member calls about Foodsmart services, eligibility, and benefits • Assist members with registration and scheduling, rescheduling, and cancellation of appointments • Help members access Foodsmart and affiliate platforms • Explain food benefit status and access procedures • Document interactions and ongoing resolutions for follow-up • Maintain accurate and complete member records • Verify eligibility and coverage provider benefits using internal tools • Answer questions about telenutrition • Match members with dietitians and suitable appointment times • Troubleshoot platform, account, and basic technology issues • Coordinate with internal groups and external partners on food delivery and grocery ordering questions • Handle sensitive and protected information with personal accountability • Collaborate with peers, leaders, and internal groups to resolve complex problems

🎯 Requirements

• Experience working in a support role, in person or on live calls • Reliable high-speed internet with approximately 100 Mbps download and 20 Mbps upload minimum • Ability to communicate complex information concisely in writing • Experience handling sensitive and protected information, including PII and PHI • Basic understanding of HIPAA • Completely private, secure, and quiet workspace • Availability for 4–8 hour shifts ending at 8:30 PM PST, Monday–Friday • Ability to manage multiple ongoing tasks and deadlines • Ability to navigate knowledge bases and multiple systems simultaneously • Critical-thinking and complex problem-solving experience • Ability to meet metric and quality goals • Strong oral and written communication skills

🏖️ Benefits

• Remote-first company • Flexible and remote location • Time off • Collaborative team environment • Not eligible for health insurance benefits