Customer Service Specialist – Payments & Disputes

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

JobLeads

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

JobLeads is a company that provides online platforms and services. Due to current website maintenance, the platform is temporarily unavailable, and users are encouraged to revisit later or contact the Help Center for more information.

📋 Description

• Own the full lifecycle of disputes and chargebacks across Adyen, PayPal, and American Express • Meet every payment provider's response deadline • Build evidence-based representment cases using transaction records, customer communications, usage logs, and terms-of-service acceptance • Monitor and respond to dispute alerts from Verifi and Ethoca • Reconcile payment and dispute data across provider platforms, internal systems, and bookkeeping software • Maintain clean, current, and accurate customer and case data in the company database • Analyze dispute trends, win/loss rates, and root causes • Recommend ways to reduce chargeback volume • Document and maintain backoffice and dispute-handling processes • Partner with the wider Backoffice team to exchange insights and best practices • Develop deep knowledge of the company's products and services

🎯 Requirements

• Fluent English • Based in the United States • Hands-on experience with backoffice or payment operations, ideally involving Adyen, PayPal, or American Express • Ability to work across multiple systems, internal tools, and bookkeeping software • Ability to quickly learn new platforms • Analytical and detail-oriented approach to transaction data • Clear, persuasive, structured, and evidence-backed writing • Solution-oriented mindset under deadline pressure • Ability to work independently and as part of a team • Strong reliability and ability to meet dispute deadlines • Experience with Ethoca, Verifi, or other chargeback prevention platforms (nice to have) • Background in subscription-based businesses or SaaS (nice to have) • Spanish, German, French, or Italian language skills (nice to have)

🏖️ Benefits

• Part-time role (25–30 hours per week) with flexibility • Opportunities for professional growth through learning resources, training, and conference support • Memorable team experiences, from EU meetups to the annual company summer getaway • Fully remote work • Clear ownership and visible business impact • Close collaboration with international colleagues, external advisors, and key business stakeholders