Part-Time Bilingual Customer Support Representative

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DependentsAudit

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

☁️ SaaS

👥 HR Tech

🔐 Security

SaaS • HR Tech • Security

DependentsAudit is an AI-powered platform that automates dependent eligibility verification for employers, TPAs, brokers, and benefits administration platforms. It validates documents instantly, detects document fraud (including AI-generated files), redacts sensitive data like SSNs at upload, and provides real-time feedback and multi-channel communications (email, SMS, mail, phone) with 24/7 multilingual chatbot and call center support. The platform aims to reduce benefit costs (5–8% average), ensure ERISA/fiduciary compliance, meet carrier/TPA requirements, and integrate into other platforms or be white-labeled for TPAs and brokers.

📋 Description

• Communicate with employees by phone, email, and web portal • Answer incoming calls in both English and Spanish • Clearly explain documentation requirements to Spanish-speaking employees • Make outbound calls when needed, especially near the end of an audit period • Review submitted dependent verification documents and compare them against eligibility requirements • Determine whether submitted documents meet audit requirements or if additional information is needed • Respond to employee questions regarding documentation, eligibility, and audit status • Accurately enter notes, update records, and document audit activity • Handle confidential employee and dependent information safely and securely • Follow client-specific audit requirements and internal procedures • Assist with additional operational tasks as needed

🎯 Requirements

• Must successfully complete a background check as a condition of employment. • High school diploma or equivalent • Fluent in English and Spanish • Native or near-native Spanish speaking ability strongly preferred • Must be able to clearly explain documentation requirements in Spanish • Strong attention to detail and accuracy • Excellent written, verbal, listening, and interpersonal communication skills • Comfortable speaking with employees over the phone • Able to work independently in a remote environment • Reliable availability during morning hours, preferably 8:00 AM EST to 12:00 PM EST • Comfortable using web-based systems, email, and basic computer tools • Ability to handle confidential information professionally and securely

🏖️ Benefits

• Remote work • Paid training • Morning schedule • Opportunity for the role to grow into a full-time position as volume increases • Hands-on experience in employee benefits and dependent verification • Paid sick time or other paid leave in accordance with applicable law