Seasonal Customer Experience Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jenni Kayne

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏨 Hospitality

📣 Marketing

🛒 Retail

Hospitality • Marketing • Retail

Jenni Kayne is a known tastemaker and authority on style, spanning the worlds of fashion, interiors, and entertaining. Inspired by organic textures, thoughtful simplicity, and natural landscapes, Jenni Kayne has quickly become an all-encompassing lifestyle brand rooted in modern California minimalism. Based in Los Angeles, California, their timeless designs transcend both age and seasons with a signature sense of laid-back luxury. From sophisticated wardrobe essentials to home decor, Jenni Kayne's aesthetic is timeless and quietly elegant. Their lifestyle blog Rip & Tan offers inspiring content on style, wellness, entertaining, and more, celebrating women who appreciate thoughtful living.

📋 Description

• Deliver thoughtful, personalized customer support across email, live chat, and phone • Assist customers with order questions, shipping and delivery, returns and exchanges, subscriptions, cancellations, promotions, rewards, and other account-related needs • Provide knowledgeable product guidance and recommendations based on individual customer needs • Resolve customer concerns with care, sound judgment, and a solutions-oriented approach • Stay current on products, promotions, policies, and CX processes • Maintain Oak Essentials’ brand voice and service standards across every customer interaction

🎯 Requirements

• 1–2+ years of customer experience, preferably within ecommerce, retail, beauty, skincare, or a related consumer brand • Knowledge and experience with POS, CRM and Inventory Management systems, Microsoft Office, Gladly, Shopify etc. • Strong written and verbal communication skills • A warm, polished communication style with strong attention to detail • Ability to manage multiple customer conversations and priorities in a fast-paced environment • Strong problem-solving skills and the ability to use good judgment when resolving customer concerns • Comfortable learning and speaking confidently about skincare products, ingredients, routines, and recommendations • Reliable, organized, and able to work both independently and collaboratively in a remote environment • Flexible availability to support the business during peak periods, including weekends and holidays as needed