Senior Customer Success Engineer

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $95k - $171k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Copeland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1921

Copeland is a global company with a presence in multiple regions including North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa. The company provides its services in a variety of languages to cater to different markets. Copeland is engineered for sustainability, indicating a commitment to eco-friendly practices. They offer resources for investors, news updates, career opportunities, patent information, and are focused on accessibility and privacy. This suggests a company that operates in a multinational and possibly diverse set of industries, with a strong emphasis on sustainability and inclusivity.

📋 Description

• Help Service SaaS partners and customers integrate and adopt the Bueno Platform to support strategic business growth • Provide high-touch HVAC, refrigeration, and energy engineering support and analytics services to direct customers • Serve as a trusted advisor from onboarding through the client lifecycle • Help scale Bueno in the US by improving tools and processes and taking on new responsibilities • Build and nurture relationships with executives, managers, and end-users • Lead onboarding for new and prospective clients in collaboration with sales, product, and services teams • Develop and deliver engineering services and data-driven reporting • Develop and execute strategic customer success plans • Identify product adoption, expansion, and upselling opportunities • Serve as the primary contact for client inquiries, issues, and escalations • Collaborate with Bueno teams to resolve customer concerns • Conduct product training and provide ongoing education and guidance • Gather client feedback and advocate for client needs • Monitor and analyse customer success metrics, including adoption and renewal rates • Prepare customer success reports and executive summaries • Identify and implement improvements to tools and processes

🎯 Requirements

• 5+ years of commercial refrigeration, building and energy analytics, building energy optimization, and/or similar experience • 3+ years of managing complex stakeholder relationships, preferably in client-facing work such as a customer success or service role for a software company • Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, and measurement and verification (M&V) • Strong market knowledge of built environment and building services • Strong ability to work in cross-functional remote teams • Excellent project and task management skills • Excellent verbal and written communication • Demonstrated proactiveness and ability to self-manage • Must be able to work full time in US • Technical expertise with refrigeration systems • Commercial experience in the retail refrigeration market • Experience in analytics and data modelling • Legally authorized to work in the United States • Must not require current or future work authorization sponsorship

🏖️ Benefits

• Annual merit review process with performance rewards • Medical insurance plans • Dental and vision coverage • 401(k) • Flexible time off plans • Paid parental leave • Vacation leave • Holiday leave • Employee resource groups • End-to-end employee development from onboarding through senior leadership • Fully remote work arrangement • Opportunity to travel to a Copeland site up to approximately 20% as needed

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