Customer Success Engineer

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $89.8k - $112.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

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Delinea

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2021-03

Cybersecurity • SaaS • Enterprise

Delinea is a cybersecurity company that provides privileged access management (PAM) and identity security software. The Delinea Platform (powered by Iris AI) continuously discovers and inventories human, machine, and AI identities across cloud, on-premise, hybrid, and SaaS environments; vaults, rotates, and governs credentials; enforces just-in-time and zero standing privilege; performs identity posture and threat analysis; and provides real-time, policy-based runtime authorization and auditing for privileged access and AI agents.

📋 Description

• Serve as the top-tier technical escalation point for CSMs and CSEs on complex, multi-product, or high-severity issues involving Delinea’s product portfolio, excluding FastPath • Lead root-cause analysis for persistent or cross-functional technical challenges • Coordinate across engineering, product, and support teams to drive resolution and communicate findings • Provide strategic technical advisory to CSMs for large and complex enterprise accounts, including architecture reviews, integration guidance, and optimization recommendations • Mentor and coach CSE peers on troubleshooting methodologies, product knowledge, and customer engagement techniques • Develop and maintain technical knowledge base content, runbooks, and best-practice documentation • Identify patterns in escalated issues to recommend product improvements, inform roadmap priorities, and contribute to beta testing and early access programs • Engage directly with customers at a senior technical level when escalated while ensuring the CSM retains the primary relationship • Collaborate with CS leadership to shape team processes, define escalation criteria, and establish impact metrics • Stay current on industry trends, emerging threats, and competitive landscape in PAM and identity security • Support CSMs across the full Delinea product portfolio in a pooled, non-billable role • Maintain boundaries with Professional Services; no billable implementations, custom development, or long-term customer assignments

🎯 Requirements

• 7+ years of related experience in a senior technical customer-facing role such as Senior Solutions Engineer, Technical Lead, Senior Support Engineer, or equivalent • BA degree with STEM focus or equivalent experience; advanced degree or industry certifications (e.g., CISSP, CCSP, Security+) preferred • Deep cybersecurity experience in the identity and access management space • Strong knowledge of PAM concepts, architectures, and competitive solutions • Demonstrated ability to lead complex, cross-functional technical engagements with minimal supervision • Proven track record of mentoring and developing technical talent • Experience with enterprise-grade environments including Active Directory, cloud platforms (AWS, Azure, GCP), SIEM/SOAR integrations, and identity governance frameworks • Strong written and verbal communication skills with the ability to convey complex technical concepts to executive and non-technical stakeholders • Analytical mindset with the ability to identify systemic issues and drive process improvements • Successful completion of comprehensive criminal background check • Verification of education and employment

🏖️ Benefits

• Meaningful bonus program • Healthcare insurance • Pension/retirement matching • Comprehensive life insurance • Employee assistance program • Time off plans • Paid company holidays • Career progression • Culture of innovation • Meaningful work

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