Technical Customer Success Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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StratusGrid

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

🔥 Funding within the last year

💰 $3M Seed Round on 2026-06

SaaS • B2B • Enterprise

StratusGrid is a company that provides Stratusphere, a multi-agent SaaS platform that automates cloud infrastructure operations across AWS and Azure. The platform continuously observes environments, composes and simulates policy-safe change plans (including blast-radius analysis and rollback), executes approved changes, and learns from outcomes to compound savings, reduce risk, accelerate delivery, and lower operational toil. StratusGrid emphasizes policy-first safety, auditability, embedded engineering playbooks/guardrails, multi-cloud support, and outcome-based pricing targeted at enterprise finance, security, and platform teams.

📋 Description

• Serve as the primary customer contact throughout onboarding, active optimization, and ongoing program engagement • Build customer relationships through proactive communication, follow-through, and ownership of the customer experience • Explain Stratusphere and drive product adoption through demos, user and team setup, dashboard configuration, training, and enablement • Own customer onboarding from kickoff through program activation, including cloud integration coordination, program overview, billing processes, risks, success expectations, setup, and documentation • Bring in Forward Deployed Engineers when troubleshooting exceeds documented steps or technical depth is required • Identify approval roadblocks, information gaps, unclear recommendations, stakeholder misalignment, and process friction to improve time to approval • Deliver weekly updates, success reports, KPI dashboards, savings progress, approval status, engagement trends, and executive summaries • Manage reporting cadences with PE firms and communicate portfolio-company successes, challenges, risks, and progress • Capture customer feedback, pain points, objections, feature requests, and recurring patterns for Product, Engineering, and Service Delivery • Build lightweight AI-assisted prototypes and test product ideas, workflows, messaging, and dashboards with customers • Monitor customer health, approval velocity, product usage, satisfaction, and risk signals; proactively address churn risks • Create and maintain customer-facing documentation, FAQs, onboarding guides, user guides, training materials, and playbooks • Use AI tools daily for research, reporting, documentation, analysis, workflow design, and communication • Collaborate with Service Delivery, Product, Engineering, Sales, and leadership to coordinate actions, escalate risks, and improve customer experience • Maintain operating hygiene in Linear, customer records, dashboards, and internal updates • Own commitments end to end, communicate clearly, escalate early, close loops, and ensure status, next steps, risks, and owners are understood

🎯 Requirements

• Proven experience in customer success, account management, implementation, client services, or a similar customer-facing role supporting B2B SaaS, cloud, infrastructure, FinOps, or technical services customers • Genuine passion for helping customers achieve measurable business outcomes • Ability to communicate effectively with C-suite stakeholders, technical leaders, operating partners, finance teams, and project teams • Comfort learning cloud and cost optimization concepts • Exceptional ability to explain savings opportunities, cloud optimization tradeoffs, product workflows, and program expectations in plain language • Experience interpreting metrics, building or configuring dashboards, identifying trends, and using data to drive customer behavior • Demonstrated ability to onboard users, train teams, drive product usage, increase customer independence, and help customers realize value through self-serve or async product workflows • Strong problem-solving and systems-thinking ability • Ability to navigate relationships, detect unstated concerns, navigate conflict, and balance stakeholder needs • Ability to turn customer feedback into useful product and operational insights • Comfort testing early ideas, workflows, messaging, dashboards, or lightweight prototypes with customers • Track record of proactively driving work forward and following through on commitments • Demonstrated habit of using AI tools to improve speed, quality, analysis, documentation, communication, and repeatability • Reliable high-speed internet connection and a professional, distraction-limited workspace • Ability to work independently and communicate and collaborate effectively in a distributed team • Willingness and ability to travel periodically for customer engagements, PE firm meetings, team planning sessions, or onsite work • Must be legally authorized to work in the United States at the time of hire • Position does not offer visa sponsorship • Nice-to-have: cloud optimization, FinOps, infrastructure automation, DevOps, platform engineering, or enterprise cloud program experience • Nice-to-have: familiarity with AWS, Azure, cloud billing, reservations, Savings Plans, rightsizing, storage optimization, and cloud cost management workflows • Nice-to-have: experience with Private Equity firms, PE-backed companies, executive sponsors, finance leaders, or enterprise accounts • Nice-to-have: experience with customer health models, adoption dashboards, executive business reviews, NPS programs, G2/review motions, or customer success cadences • Nice-to-have: experience with product analytics, telemetry, DAU/WAU/MAU, onboarding metrics, time-to-value metrics, or engagement data • Nice-to-have: experience partnering with Product and Engineering teams on roadmap priorities • Nice-to-have: experience creating customer documentation, onboarding playbooks, FAQs, training materials, or self-serve product education • Nice-to-have: experience with Linear, HubSpot, Salesforce, Gainsight, ChurnZero, Looker, Power BI, Tableau, Hex, Metabase, or similar systems • Nice-to-have: strong writing ability for executive updates, customer summaries, technical explanations, success reports, and internal handoffs • Nice-to-have: comfort designing lightweight workflows, mockups, dashboards, or prototypes

🏖️ Benefits

• Competitive salary • Medical, dental, and vision insurance • Life insurance and short-term and long-term disability coverage • 401(k) plan • Flexible PTO, paid sick leave, and paid holidays • Flexible benefits package supporting employees and their families • Reasonable accommodations throughout the hiring process

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