Customer Success Engineer II – Cloud, Data Center, Storage

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $95k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Qumulo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🏢 Enterprise

🔧 Hardware

☁️ SaaS

💰 $125M Series E - Qumulo on 2020-07

Enterprise • Hardware • SaaS

Qumulo is an enterprise data storage company that provides a unified, distributed file-data platform for on-premises, edge, and cloud environments. Their Qumulo Data Platform (Core, Cloud Native, Exabyte-scale cloud, Stratus for zero-trust AI-native environments) plus tools like NeuralCache (predictive caching), NeuralProtect (real-time ransomware protection), NeuralSearch (storage-native search), and Qumulo Accelerators deliver scalable, high-performance file storage for AI workloads, media and entertainment, video surveillance, medical imaging, genomics, backups, VDI, and other data-intensive use cases. The platform supports multi-cloud deployments (AWS, Azure, GCP), hardware partners (Cisco, HPE, SuperMicro, Arrow), and emphasizes global namespace, centralized governance, high throughput, and scalability for enterprise AI, HPC, and distributed data workflows.

📋 Description

• Provide technical support for Qumulo customers across the USA • Own customer cases end to end through Slack, Teams, email, and calls until resolution • Troubleshoot Qumulo in AWS, Azure, GCP, and on customer hardware, including permissions, performance, networking, and file system behavior • Diagnose server hardware issues and coordinate replacements with HPE, Cisco, Supermicro, and other OEM partners • Manage complex issues with senior engineers, providing clean case summaries and diagnostic data • Reproduce customer issues in the lab to support Engineering diagnosis and fix validation • Write knowledge base articles and improve team runbooks • Flag recurring issues and product gaps to Engineering and Product • Help onboard other CSEs • Cover other regions during critical escalations when needed

🎯 Requirements

• Ability to work 8am-6pm CT, Sunday-Wednesday • 3+ years in customer-facing technical support, field engineering, or customer success for enterprise technology • Ability to diagnose failing SSD, HDD, NIC, PSU, fan, or DIMM and process vendor RMA replacements • Linux proficiency, including logs, diagnostic bundles, tcpdump, ss, ip, smartctl, and iostat • Understanding of enterprise storage networking, including VLANs, jumbo frames, and link aggregation • Excellent written and verbal communication skills in English • AWS, Azure, or Google Cloud experience is a plus • AWS SysOps Administrator or Azure Administrator certification is a plus • Experience supporting NFS or SMB file storage, permissions, and Active Directory is a bonus • Python, Bash, other scripting skills, or modern AI development tools are nice to have

🏖️ Benefits

• Benefits • Pre-IPO stock options • 4-day workweek

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