Technical Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Doppler

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🔒 Cybersecurity

☁️ SaaS

🔌 API

💰 $20M Series A on 2022-04

Cybersecurity • SaaS • API

Doppler is a cloud platform that offers centralized secrets management, allowing organizations to securely manage, orchestrate, and govern secrets and non-human identities at scale. It integrates with popular DevOps tools and CI/CD frameworks to automate secrets management within the development workflow. Doppler provides a unified interface that minimizes the need for direct cloud provider access and enhances security. The platform also features user-based pricing and SOC 2 verified compliance, making it ideal for teams of any size to manage their DevOps infrastructure securely and efficiently.

📋 Description

• Lead the onboarding process for new customers and manage the post-sales experience end-to-end • Build trusted-advisor relationships with technical users and decision-makers, from developers to CISOs • Expand Doppler usage within accounts by identifying cross-sell and upsell opportunities • Lead the sales cycle for renewals and upgrades to drive retention and growth • Develop a deep understanding of Doppler’s capabilities and customer needs • Manage product requests and provide insights to product and engineering teams to help shape Doppler’s roadmap • Develop and lead enablement programs • Educate customers on product features, best practices, and security principles • Walk customers through troubleshooting or integrations • Gather and analyze customer feedback and develop case studies • Collaborate with Sales, Support, Product, and Finance teams to ensure a seamless customer experience

🎯 Requirements

• 3+ years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, Customer Success Engineer for Developer, DevOps, DevSecOps, or Security products • Technical acumen in understanding customer requirements, identifying blockers to adoption, and working cross-functionally to deliver success • Proven track record in customer retention and expansion, including leading implementations, QBRs, and contract renewals • Excellent communication and storytelling skills to educate customers, drive adoption, and articulate value to both technical users and executives • Self-starter mindset with a passion for startups, comfortable in a fast-paced, evolving environment • Humble approach to knowledge gaps and openness to growth and learning • Experience working at a startup or being an early hire at a company is a plus • Must be located in the USA

🏖️ Benefits

• Premium health insurance (medical, dental, vision) • Guilt-free Unlimited PTO - 3-week minimum strongly encouraged! • Upward Mobility • Learning and Development Stipend • Wealth Advisor • 401k • Pregnancy & Family Leave • Fertility & Adoption Benefits • Equal Compensation (regardless of gender or race)