Associate Customer Success Engineer

🔥 16 hours ago

🌐 United States, United Kingdom, +1 more countries – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote 🇨🇦 Canada – Remote

🗽 New York – Remote

🗽 New York – Remote

💵 $50k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Insycle

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $50k Pre Seed Round on 2018-08

Consulting • Marketing • Logistics

Insycle is a software development company that specializes in data management solutions. It offers a modern approach to organize, cleanse, and update data across multiple platforms such as Salesforce, Marketo, Intercom, Zendesk, and HubSpot, enabling organizations to streamline their Sales, Marketing, and Revenue operations effectively.

📋 Description

• Own a portfolio of customers across onboarding, active use, renewal, and expansion. • Build genuine trust with customers and act as a strategic advisor through hands-on guidance. • Drive adoption from one-off cleanup toward using Insycle as the governed data layer for CRM and AI initiatives. • Identify opportunities for additional workflows, teams, and data objects, bringing them to customers with senior team support. • Review customer workflows and suggest improvements to optimize usage. • Review customer configurations, flag potential issues, and escalate complex configurations for second review. • Capture and share customer patterns and best practices. • Help customers communicate impact and ROI for renewals and budget justification. • Engage customers around new use cases, scaling usage, renewals, upgrades, downgrades, product updates, usage drops, and issues. • Keep stakeholders aligned with customer needs and company initiatives. • Handle objections using competitive positioning and technical explanations. • Communicate with customers using tools such as Loom and Zoom.

🎯 Requirements

• 1-2 years in Customer Success, onboarding, solutions consulting, or a similar technical, customer-facing role at a B2B SaaS company. • Communicate clearly across chat, email, and Zoom with video on; translate complex topics into simple, friendly guidance and communicate with various stakeholders. • Technical aptitude and ability to learn quickly and become a product expert. • Comfortable with CRMs and data workflows (HubSpot or Salesforce) and able to troubleshoot technical issues. • Self-starter with a bias to action. • Hungry to improve processes and move the company forward. • Curious but intentional; able to ask questions, form hypotheses, test quickly, and measure impact. • Enjoy collaborating, stay positive and energetic under pressure, and embody being helpful in every interaction. • Align with the mission to make working with data easy, fun, and not scary. • Must be based in the United States, United Kingdom, or Canada. • Available Monday–Friday, 9am–6pm local. • Comfortable communicating with customers via Loom and Zoom. • Familiarity with Salesforce is a plus.

🏖️ Benefits

• 0.05% - 0.1% Equity • Medical, dental, and vision insurance. • 401K with a 4% company contribution. • PTO, sick and unplanned time off, holidays. • Full-Time remote work