Technical Implementation Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MCCi

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏛️ Government

Consulting • Logistics • Government

MCCi is a GovTech company that provides enterprise content management, process automation, and digital services for public sector organizations. Their offerings include Laserfiche ECM implementations, records request platforms, permitting and licensing systems, government websites, intelligent document processing, RPA, electronic signatures, system integrations, managed cloud and professional services. MCCi focuses on reducing manual work and improving efficiency for local and state governments, law enforcement, and education agencies.

📋 Description

• Lead new-customer implementations from discovery through go-live • Define implementation scope, milestones, responsibilities, dependencies, risks, and success criteria • Conduct discovery sessions with clerks, administrators, IT staff, and other stakeholders • Translate customer requirements into system designs and configure meeting types, agenda workflows, item routing, voting processes, templates, user roles, permissions, notifications, public portals, and related settings • Advise customers on agenda preparation, meeting administration, voting, minutes, records access, and public transparency • Coordinate data migration, configuration reviews, system validation, user acceptance testing, issue remediation, launch readiness, and go-live support • Deliver role-based onboarding and training through demonstrations, guided practice, and customer-specific scenarios • Conduct post-implementation reviews to reinforce adoption • Create and maintain implementation records, configuration documentation, training materials, process guides, and knowledge base content • Diagnose and resolve issues involving agenda creation, packet publishing, meeting preparation, voting, minutes, public portals, accounts, permissions, authentication, browser compatibility, and application configuration • Support livestreaming and video workflows, including recording, publishing, indexing, archiving, and playback • Document troubleshooting steps, customer communications, decisions, and resolutions • Escalate software defects, integration failures, and infrastructure concerns with reproduction details and business impact • Partner with Product, Development, QA, Customer Success, and Support to resolve complex issues, share customer feedback, and improve implementation and support standards

🎯 Requirements

• Associate degree in Information Technology, Business Administration, Public Administration, Communications, or a related field, or equivalent work experience • At least two years of software support, technical support, implementation, or customer-facing technology experience • Experience supporting and configuring SaaS applications and assisting end users • Experience conducting customer training and software onboarding • Strong customer service, written and verbal communication, documentation, and organizational skills • Excellent analytical, troubleshooting, and problem-solving abilities • Ability to manage multiple implementations and support priorities simultaneously • Ability to explain technical concepts clearly to technical and non-technical audiences • Working knowledge of Microsoft Windows, Microsoft 365, modern web technologies, browser troubleshooting, authentication, SSO, and identity management concepts • Ability to configure user roles, permissions, templates, workflows, and application settings • Travel estimated at less than 30% • Ability to provide occasional after-hours support for live meetings, publishing deadlines, voting sessions, or other critical governance events

🏖️ Benefits

• Remote work and commitment to 100% inclusion of remote teammates • Comfortable dress environment • Collaborative team culture with webcam use, relationship building, and recognition of colleagues • Inclusive workplace committed to diversity • Equal opportunity employment