Customer Success Engineer

🔥 20 minutes ago

🇺🇸 United States – Remote

💵 $100k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JetBrains

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

JetBrains is a software company that builds professional developer tools and integrated development environments (IDEs) — including IntelliJ IDEA, PyCharm, WebStorm, Rider, and others — plus team and CI/CD tools like TeamCity, YouTrack, Datalore, and code-quality services. The company also offers AI-powered developer features (Junie, AI Assistant, AI Enterprise), a marketplace for plugins, educational offerings (JetBrains Academy, courses, free licenses for students/teachers), and enterprise services for managing developer tooling at scale. JetBrains focuses on improving developer productivity, collaboration, and code quality for individual developers and organizations worldwide.

📋 Description

• Work closely with JetBrains Account Executives • Help customers adopt JetBrains products and services to achieve desired business outcomes • Assist with whiteboarding, architecture development, and overcoming technical and cultural adoption barriers • Manage technical relationships for a portfolio of accounts • Partner with account teams to define and implement account strategies • Advocate for customers within JetBrains, representing them to Support and Product Engineering teams • Recommend product enhancements based on customer experiences and feedback • Help product teams present and evaluate new product ideas with customers • Act as a trusted technical advisor and stay current with technology • Facilitate account expansions with Sales by developing short-term and long-term account plans

🎯 Requirements

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles • Strong verbal and written communication skills in English and either Portuguese or Spanish • Extensive experience in software development, QA, IT, DevOps, ML, or a related IT field • Hands-on knowledge of AI/LLMs in software development • Exceptional presentation skills for demonstrating JetBrains products • Ability to identify and address technical and business challenges related to software development tooling • Ability to convey technical concepts to customers of all technical backgrounds • Comfort in a fast-paced and dynamic working environment • Experience working in or with large software development teams • Ability to travel approximately 25% of the time

🏖️ Benefits

• Additional compensation may include an annual bonus, commission, or other incentive compensation, subject to the applicable plan or program • Equal opportunity employer • Open and inclusive workplace