Global Head of Customer Success Engineering

Job not on LinkedIn

🔥 21 minutes ago

🇺🇸 United States – Remote

💵 $242.3k - $285k / year

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 0%

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OpenX

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

💼 Consulting

📣 Marketing

💰 Secondary Market on 2015-05

Consulting • Marketing • Advertising

OpenX is an independent supply-side platform specializing in ad tech, enabling publishers and advertisers to achieve better ad buying and selling experiences with a focus on addressability, transparency, and sustainability. Established in 2008, OpenX provides omnichannel targeting capabilities across all channels, including CTV, and integrates seamlessly with various data sets and identity types. As the first Net-Zero verified adtech company, OpenX emphasizes responsible media practices, helping clients reduce their environmental impact while supporting social initiatives. They offer a platform that democratizes identity access for marketers, allowing for seamless audience targeting similar to walled gardens. OpenX has established itself as a leader in programmatic advertising, working with high-profile clients to integrate their technology efficiently and effortlessly.

📋 Description

• Manage OpenX’s Solutions Architects, Support Engineering, and Deal Operations organizations • Build world-class teams to drive revenue and maximize integration health • Act as the client-facing technical expert and thought leader for publishers, DSPs, and strategic partners • Lead technical organizations across global regions and develop leadership benches • Coach and develop leaders, conduct regular 1:1s, and set career paths • Serve as technical escalation point and establish priorities and ownership • Build monitoring and alerting for integration health, traffic, and revenue • Own incident response for revenue-impacting issues and run post-mortems • Push automation and AI to monitoring, troubleshooting, and operational speed • Lead technical conversations regarding integrations, auction mechanics, and revenue performance • Run technical aspects of partner onboarding, CTV and podding, discrepancy investigations, and analytical system tests • Support commercial negotiations with accurate data and technical context • Represent OpenX at industry events and panels • Act as primary technical liaison between business teams, clients, Product, and Engineering • Identify exchange gaps and recommend resolution paths • Build repeatable intake and feedback loops with Product and Engineering • Translate engineering constraints for clients and customer impact for engineers and executives • Report directly to the VP, Commercial Operations

🎯 Requirements

• 10+ years in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher • Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding • Ability to diagnose problems from bid-level data • Strong ownership and commercial mindset • Understanding of how technical decisions affect business outcomes and KPIs • Track record of working effectively across many teams and regions • Comfort with ambiguity and disagreement, including respectfully disagreeing with senior leaders • Disciplined prioritization by revenue, risk, and effort • Experience leading global teams across multiple business lines, including hiring, coaching, and developing managers • Product mindset and ability to turn recurring issues into prioritized asks • Practical fluency with AI and automation tools • Proven track record of managing technical teams and achieving targets • Significant technical and business operations experience in the programmatic ecosystem

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • Equity • Bonus • Benefits package

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