Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coperniq Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏭 Manufacturing

🏗️ Construction

💰 $4M Seed Round on 2023-11

Consulting • Manufacturing • Construction

Coperniq Inc. is an end-to-end operations and service platform designed specifically for solar companies. It provides a comprehensive solution to manage fulfillment and service operations for residential and commercial EPCs. The platform helps streamline processes, enhance communication between office and field workers, and improve overall productivity. With features like pipeline management, project management, field service management, and a customer success hub, Coperniq supports solar, battery, and energy contractors in optimizing their business operations. By utilizing Coperniq, companies can achieve higher margins, faster project completions, and improved customer experiences. The platform also offers precise control over financials and inventory, enabling informed, data-driven decisions. Coperniq is ideal for those seeking to transform their solar installation and construction workflows through an integrated and automated solution.

📋 Description

• Own customer onboarding and go-live from handoff through successful implementation • Drive product adoption through workflow coaching, health checks, QBRs, and proactive customer engagement • Learn each customer's business and configure Coperniq around their real-world workflows • Monitor account health and churn risk and intervene before cancellations • Handle customer escalations and coordinate with Product, Engineering, and Solutions Engineering • Own renewals and de-escalations for assigned accounts • Turn customer feedback into actionable inputs for the product team • Identify expansion opportunities when customers receive strong value from Coperniq • Build processes, playbooks, and systems to scale the Customer Success organization

🎯 Requirements

• Strong communication skills and ability to build trust quickly with customers • Highly organized and able to manage several customer relationships simultaneously • Ability to learn complex software and understand operational workflows • Proactive approach to investigating customer problems • Ability to operate with ambiguity and take ownership without a detailed playbook • Strong problem-solving skills and willingness to investigate product issues independently • Comfort working closely with founders, engineers, and customers in a fast-moving startup environment • Prior experience in Customer Success, implementation, account management, or a similar customer-facing role is preferred

🏖️ Benefits

• Equity in Coperniq • 70% medical coverage • 15 days of PTO per year • 5 paid sick days per year • Remote work