Client Success Manager – Business & Government

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $79k - $98k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anthology Careers

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🤝 B2B

☁️ SaaS

HR Tech • B2B • SaaS

Anthology Careers is a company specializing in onboarding services and HR solutions for businesses. They provide tools and support for processes such as ADP onboarding, Workbright I-9 employment verification, and time and attendance management. The company also offers specific services for Canadian hires, ensuring compliance with various employment laws and regulations. Their platform facilitates the seamless onboarding of new employees while offering assistance through FAQs and live support.

📋 Description

• Ensure customers see value throughout their Blackboard journey, focusing on success and retention • Engage customers to understand goals and create and execute plans that achieve partnership objectives • Coordinate cross-functional teams and resources to provide appropriate customer support, resources, and services • Assist account team members in identifying expansion opportunities, including cross-sell, upsell, and expanded services • Develop strong customer relationships centered on business goals using Blackboard • Develop and implement account engagements to meet business objectives, achieve modernization, and maintain positive customer sentiment • Execute prescriptive playbooks based on customer needs • Respond to customer questions about Blackboard products and services, their value propositions, challenges solved, and support • Conduct customer business reviews on shared business objectives, including modernization • Act on surveys, NPS responses, and other customer feedback • Promote engagement in the Blackboard Community and Blackboard-hosted virtual and in-person events • Work with Marketing to organize and deliver webinars and on-campus events • Connect customers with best-practice resources, recommendations, feedback sessions, and research projects • Assist Regional Sales Managers and regional leadership with cross-sell, upsell, and expanded-services opportunities • Assist with the renewal process and contribute strategic insights to renewal discussions • Advocate internally for customers and drive support and change when necessary • Execute tailored internal and external plans, including outreach, meetings, recommendations, escalations, SME engagement, and issue resolution • Act as an information conduit about Blackboard products, services, resources, and higher-education trends • Drive customer advocacy through references and success stories • Maintain records of contacts, engagements, workflows, health scoring, and risk assessments in the company CSP • Project a favorable public image of Blackboard • Build relationships across customer organizations, including C-suite institutional leadership • Travel approximately 25–50% of the time for onsite customer engagements and events

🎯 Requirements

• Bachelor’s degree or equivalent work experience • At least 5 years of related experience in Sales, Customer Experience, Customer Success, Account Management and/or Education Technology serving the B2B and/or Government sector • Strong customer-service focus and ability to communicate with empathy, sensitivity, and professionalism • Excellent oral and written communication skills • Strong project management skills • Ability to work independently and proactively identify and respond to emerging challenges and changing conditions • Proven track record of managing accounts and developing strong customer relationships at all organizational levels • Problem-solving and critical thinking skills • Ability to create, gather, and analyze reports and use data for decision-making and action plans • Ability to multitask and perform under deadline pressure • Highly organized and task-oriented • Ability to thrive in a fast-paced, results-oriented, collaborative environment • Skilled in building deep relationships and connecting authentically • Proficiency with CRM and/or customer success software • Ability to work with sales organizations in a matrix model • Experience managing a large-scale technology transition, demonstrating project planning, stakeholder alignment, multi-team coordination, and executive progress communications • 1+ years of experience working in the Blackboard LMS or with Blackboard customers • Fluency in written and spoken English • Candidates must be legally authorized to work in the country where the role is based • Visa sponsorship or immigration support is not provided • Advanced degree (preferred) • Experience in a Customer Experience or Customer Success role at a SaaS technology company (preferred) • 2+ years of experience developing courses in Blackboard as an admin or faculty member (preferred)

🏖️ Benefits

• Travel as needed for onsite customer engagements and events • Equal employment opportunity/affirmative action employer