Customer Success Associate

Job not on LinkedIn

🔥 6 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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4 WALLS

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🏨 Hospitality

📦 Logistics

📣 Marketing

Hospitality • Logistics • Marketing

4 WALLS is a Hamburg-based coworking space, café, and flexible venue offering seminar rooms, event spaces, and film & photo location services. Housed in a historic building with bright rooms and a sunny balcony, it serves freelancers, remote workers, creative teams and local businesses with day-to-day coworking, monthly light memberships, on-site café services and event hosting for workshops, meetings, markets and private functions. The company emphasizes a welcoming atmosphere, flexible room setups, and local community events.

📋 Description

• Manage daily incoming requests from support email and chat channels • Respond promptly, gather details, and set clear client expectations • Triage requests and route work to the appropriate team • Track requests through completion and keep clients informed • Own weekly maintenance support and follow-ups for assigned accounts • Maintain communication cadence through status updates and check-ins • Surface risks, recurring issues, and upcoming client needs to the Customer Success Manager team • Partner with CSMs on service setup, new orders, launches, and ongoing client success • Troubleshoot using internal tools, documentation, and product knowledge • Identify patterns, document findings, and escalate issues with strong context • Provide reproduction steps, client impact, and relevant details for potential defects • Write clear, empathetic, action-oriented client communications • Manage multiple requests with organization and prioritization • Build client-management skills toward future Customer Success Manager ownership

🎯 Requirements

• Must live in the Greater Philadelphia area for periodic team meetings • Strong written communication across email and chat • Good judgment and ability to determine the appropriate next step • Strong organization and time management with competing deadlines • Ability to learn quickly, retain knowledge, and apply it with increasing independence • Ability to explain technical workflows simply and clearly • Ability to work independently while actively collaborating with a team • Comfortable working daily in Google Workspace, Slack, Teamwork Projects/Desk, Zoho, and ChatGPT • Customer Success, Support, or Account Services experience in a fast-paced environment (nice-to-have) • Multifamily experience or familiarity with Yardi, RealPage, or AppFolio (nice-to-have) • Experience troubleshooting software workflows and writing strong internal notes (nice-to-have)

🏖️ Benefits

• Generous PTO • Healthcare coverage • Dental coverage • Profit-sharing • 401(k) match • Fully remote work • Clear path to grow into a Customer Success Manager role • Supportive, high-accountability environment