Client Success Associate

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Travel Nurse Across America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

🏥 Healthcare

📦 Logistics

🎯 Recruiter

Healthcare • Logistics • Recruitment

Travel Nurse Across America is a travel healthcare staffing agency that places registered nurses and allied health professionals in short-term assignments across the United States. The company provides end-to-end support for travelers, including dedicated recruiters, housing assistance, licensure fee coverage, weekly pay, 401(k) with matching, paid sick leave, mental wellness and EAP resources, and continuing education. TNAA also offers a traveler app, referral bonuses, and clinical/quality leadership to help clinicians succeed on assignments while serving healthcare facilities nationwide.

📋 Description

• Provide day-to-day operational support to clients and Client Success Managers • Create positive working relationships with healthcare supplier partners • Qualify placement opportunities • Post requisitions • Complete profile screening and onboarding support • Create and distribute activity and performance reports • Provide follow-up initiatives and customer service • Meet and develop relationships with hiring managers in facilities as directed by the Client Success Manager • Meet or exceed established role-related KPIs • Manage a desk of 150 TOA within six months • Assist the Implementations team with new or existing account implementation tasks • Identify opportunities for program improvements • Assist with development and review of periodic performance reports • Develop knowledge of VMS technology for data management and client configurations, staffing processes, candidate onboarding, and customer support • Audit bookings for accuracy • Maintain communication with supplier partners regarding open contracts, decline reasoning, and extensions • Provide prompt and proactive follow-up to internal and external clients • Manage, upload, and distribute facility onboarding documents • Provide team coverage when necessary • Review and prescreen profiles for accuracy of skillset, experience, references, and skills checklists

🎯 Requirements

• 1 year of experience in a customer facing position • Ability to work quickly and accurately independently and in a team setting in a fast-paced environment • Strong time management skills • Ability to communicate effectively in writing, verbally, and interpersonally • Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet • Suitable combination of education, training, and experience will be considered • Healthcare industry experience preferred • Knowledge of hospital systems, medical terminology and/or healthcare services preferred • Familiarity with vendor management systems (VMS) preferred

🏖️ Benefits

• Medical, Dental, Vision, Life, and Long-Term Disability • Short-Term Disability, Accident, Critical Illness • Legal Assistance, Identity Protection, Pet Coverage • Retirement Plan with Employer Match • Generous vacation plan • 8.5 paid holidays • Remote work arrangement