Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $56.5k - $74.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚘 Automotive

🛡️ Insurance

💼 Consulting

Automotive • Insurance • Consulting

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Serve as the primary point of contact and advocate for an assigned portfolio of automotive dealers and dealer groups • Build customer relationships and act as a strategic advisor • Develop retention strategies and prevent churn • Create customer success plans and measurable outcomes • Represent the Voice of Customer and partner on product enhancements • Conduct QBRs/EBRs with highest-tier customers • Monitor product usage to identify risks and account-growth opportunities • Develop renewal and growth plans with Sales to drive Net Revenue Retention • Identify and communicate ROI stories and value outcomes • Identify upsell and cross-sell opportunities for existing Darwin customers • Resolve customer issues cross-functionally with Customer Solutions, Product, Sales, Implementation, and Customer Support • Improve internal processes, customer experience, and product playbooks • Support smooth transitions from Implementation to business-as-usual • Maintain accurate customer records, success plans, and risk indicators in CRM systems • Provide feedback on success playbooks and health scoring • Contribute insights, case studies, and process improvements to team enablement • Collaborate globally on multi-region customers

🎯 Requirements

• Minimum three years of F&I or Sales Management dealership experience • Alternative: five years of related automotive vendor experience in automotive finance • Excellent relationship-building, communication, and interpersonal skills • Confidence partnering with senior decision-makers • Analytical mindset and ability to interpret usage, adoption, NPS, and health-score data • Demonstrated problem-solving ability and ability to influence cross-functional teams • Knowledge of subscription-based data products and services is desirable • Strong customer focus • Must be legally authorized to work in the country where employment is offered • JD Power does not provide employment sponsorship for this position

🏖️ Benefits

• Flexible work arrangements • Opportunities for learning and development • Reasonable accommodations throughout the recruitment process • Virtual-first work environment