
10,000+ employees
🏥 Healthcare
💊 Pharmaceuticals
🧬 Biotechnology
Healthcare • Pharmaceuticals • Biotechnology
<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.
🔥 1 minute ago
🏖️ New Jersey, New York, +4 more states – Remote
💵 $102k - $177.1k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
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10,000+ employees
🏥 Healthcare
💊 Pharmaceuticals
🧬 Biotechnology
Healthcare • Pharmaceuticals • Biotechnology
<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.
• Serve as the primary field-based lead for education, support, and issue resolution related to patient access to J&J Neuroscience therapies • Spend up to 50% of time on-site with corporate customers, healthcare providers, and office staff • Assess educational needs and facilitate collaboration among key stakeholders • Develop strategic plans based on corporate access and reimbursement processes, objectives, and challenges • Educate stakeholders on reimbursement processes, claims submissions, procedures, and payer coding requirements • Collaborate with key account managers and field reimbursement managers nationally • Serve as an access, fulfillment, and reimbursement expert for assigned accounts • Lead compliant access and fulfillment discussions • Use data and account management skills to address access barriers • Address critical access and affordability issues for patients • Partner with managed care colleagues on current policies and potential future changes • Conduct field-based reimbursement and access support, education, and problem-solving • Build trust-based relationships with customers in assigned accounts • Manage account engagement logistics, routing, and business planning • Maintain knowledge of market dynamics, coverage, and coding requirements • Grow knowledge of hub and specialty distribution channels • Collaborate with internal J&J departments and serve as subject matter expert on access and affordability solutions • Execute business according to ethical, legal, and compliance standards and complete required training
• Bachelor’s degree (preferably in healthcare or business/public administration) • Minimum of 5 years of relevant professional experience • Account Management and/or Reimbursement experience working in the provider office setting, building strong customer relationship • Demonstrated expertise with pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes • Reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes • Ability to establish relationships, collaborate, and influence across a matrix organization • Problem-solving ability to navigate challenging access scenarios and identify solutions in a timely and efficient manner • Superior written and verbal communication skills and efficient follow-through • Experience working with patient support HUB services • Valid US driver’s license and driving record in compliance with company standards • Ability to travel up to 50% • Neuroscience disease state experience preferred • Advanced degree and/or relevant certifications in prior authorization and/or billing and coding preferred • Strong market access and business acumen preferred • Understanding of Medicare, Medicaid, and private payer initiatives affecting pharmaceutical and biotechnology reimbursement preferred • Technical knowledge of payer policy, including coding, coverage, and payment preferred • Salesforce.com CRM, Microsoft Word, and Excel experience preferred
• Long-term incentive program eligibility • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington • Holiday pay, including Floating Holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year
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