Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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AMPLO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

👥 HR Tech

🤝 B2B

🎯 Recruiter

HR Tech • B2B • Recruitment

AMPLO is a Belgian organization that provides payroll, employment and administrative services tailored to creative professionals and freelancers. It lets creatives invoice without adopting a self-employed status while granting employee social protections, handling interim and project contracts, flexi-jobs, and related legal and payroll matters. Amplo also supports organizations hiring freelancers, runs events and webinars, and offers sector-specific expertise and advisory services.

📋 Description

• Own a book of mid-market agency accounts as the primary point of contact from post-onboarding handoff through renewal • Drive adoption of the Amplo platform by understanding agency workflows and connecting them to relevant capabilities • Own account renewals and identify and pursue expansion opportunities • Monitor account health, surface risk early, and run plays to address risk before escalation • Partner with Product, Engineering, Support, and Solutions to translate customer feedback into prioritized roadmap input • Build and refine CX operations including success plans, QBR templates, health scoring, enablement materials, and automation

🎯 Requirements

• 3–5 years in a Customer Success Manager role within B2B SaaS, serving mid-market or SMB customer accounts including ownership of renewals • Strong cross-functional collaboration with Product, Engineering, Support, and Sales • Track record of driving customer value and advocacy • Excellent written and verbal communication across business and technical audiences • Adaptable and comfortable working in a dynamic environment with a bias toward action • Experience in insurance or insurtech — agency operations, brokerage, carrier, or a platform serving them • Working knowledge of Salesforce, particularly on the configuration or admin side • Experience designing or running a digital-first, one-to-many customer success motion • Project management or product marketing experience • Attention to detail to map a customer journey and develop supporting materials • Based in Eastern or Central time zone (nice-to-have) • Must complete employment eligibility verification through E-Verify

🏖️ Benefits

• Remote-first environment and ability to work anywhere in the US within 3 hours of EST • Medical, vision, dental, disability, and life benefits • 401(k) retirement plan with employer matching and safe harbor vesting • UPTO policy • 13 paid company holidays • Annual wellness stipend • Paid maternity and parental leave policies