Senior Customer Success Manager – Transformation, AI Innovation

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $123.1k - $212.3k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Seismic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Seismic is a digital platform that enables businesses to connect with their audiences seamlessly through innovative solutions such as QR codes, URL shortening, and analytics tracking. It simplifies the process of creating engaging content and building brand connections by offering tools for mobile-friendly landing pages, customizable QR codes, and comprehensive link management. Used by various industries, Seismic facilitates better engagement and communication with audiences, whether in retail, healthcare, or financial services.

📋 Description

• Partner with CS leadership to translate the future-state Customer Success vision into initiatives, workstreams, and execution plans • Evaluate current workflows and identify opportunities to eliminate, automate, augment, or redesign work • Lead transformation initiatives improving CS productivity, scalability, proactive engagement, and customer impact • Coordinate teams, manage dependencies, surface risks, and maintain transformation momentum • Evolve the customer intelligence layer across product adoption, engagement, sentiment, support, relationship, lifecycle, and commercial data • Translate customer intelligence into prioritized insights, risk and opportunity signals, and next-best actions • Embed intelligence into CS workflows and create closed-loop mechanisms connecting signals, actions, and outcomes • Translate CS business problems into AI-enabled workflows, solution concepts, data requirements, and technical approaches • Rapidly prototype agents, automations, and AI-enabled workflows • Evaluate whether to build, buy, integrate, or leverage existing enterprise capabilities • Partner with Engineering, Data, IT, Security, and Architecture teams to transition validated concepts into secure, scalable, production-ready capabilities • Move initiatives from prototype through pilot, production, adoption, and measurable impact • Partner with CS leaders and Enablement to drive workflow and behavior change • Establish success criteria and feedback loops • Measure impact through productivity, capacity, adoption, proactive risk identification, retention, growth, and customer outcomes • Provide visibility into progress, impact, dependencies, and decisions

🎯 Requirements

• 6+ years of experience across Customer Success, SaaS, GTM transformation, technology strategy, product, AI/automation, or related disciplines • Experience leading cross-functional transformation or technology initiatives within CS, post-sales, or broader GTM organizations • Experience applying AI, automation, and data to solve real business problems • Strong working knowledge of LLMs, AI agents, APIs, integrations, workflow automation, and enterprise data • Hands-on experience prototyping AI-enabled workflows, agents, automations, or similar solutions • Experience with enterprise GTM technology ecosystems such as Salesforce, Gainsight or comparable CS platforms, data/BI platforms, and workflow automation technologies • Ability to partner effectively with Engineering, Data, Product, IT, Security, and Operations • Ability to move complex initiatives from strategy through execution, adoption, and measurable business impact • Deep understanding of Customer Success, SaaS, and GTM operating models • Strong applied-AI fluency and understanding of AI's impact on Customer Success • Systems thinking across people, process, data, technology, and customer experience • Ability to move between business strategy and technical execution • Track record of turning ambiguous problems into tangible solutions • Strong cross-functional influence • Curiosity and willingness to continuously experiment, learn, and innovate

🏖️ Benefits

• Incentive plan eligibility in addition to base salary • Benefits and perks for the whole self (specific benefits vary by country)