Client Success Associate

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $30 - $38 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ApTask

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

ApTask is a leading staffing and recruitment company that offers a comprehensive range of HR services. These include temporary and contract staffing, temp-to-perm options, offshore staffing, permanent placements, and recruitment process outsourcing (RPO). ApTask is committed to diversity, equity, and inclusion (DEI) in the workplace, providing specialized training and corporate social responsibility initiatives. With an emphasis on reliable staffing solutions, ApTask aims to empower organizations by enhancing their team with qualified candidates across a variety of industries. They also offer payrolling and outsourcing services to meet diverse client needs.

📋 Description

• Communicate professionally with clients by phone, email, text, and other approved communication channels • Respond promptly to client questions, requests, concerns, and updates • Maintain accurate and timely client records, notes, appointments, and follow-up activities in company systems • Coordinate appointments, inspections, project updates, and other client-facing activities • Proactively follow up with clients regarding project status, next steps, and expectations • Identify potential client concerns early and work with the appropriate internal team to resolve them • Ensure clients receive consistent, accurate, and professional communication throughout their experience with Cook Roofing • Collaborate with sales, production, roofing crews, management, and administrative personnel • Document important client interactions and maintain confidentiality of company and customer information • Follow established procedures, communication standards, and quality expectations • Contribute ideas to improve client satisfaction, communication, efficiency, and overall service quality

🎯 Requirements

• 1+ year of experience in customer service, client success, account coordination, administrative support, hospitality, sales support, or a related role • Excellent written and verbal communication skills • Strong organization, time management, and follow-through • Professional telephone and email etiquette • Ability to manage multiple priorities without losing attention to detail • Comfortable learning and using CRM, scheduling, communication, and other business software • Ability to work independently in a remote environment while remaining highly responsive and accountable • Reliable internet connection and a professional, distraction-minimized home workspace • Preferred: Experience in roofing, construction, home improvement, property services, insurance restoration, or a related industry • Preferred: Experience with CRM or project management systems • Preferred: Experience coordinating multiple customers, appointments, or active projects • Regular business hours with occasional flexibility required to meet client and operational needs

🏖️ Benefits

• Fully remote work environment • Structured onboarding and training • Ongoing professional development and coaching • Collaborative support from experienced team members and leadership • Opportunities for professional growth • Company-provided systems and tools necessary to perform the role • Paid time off and company holidays, subject to company policy • Additional employee benefits may be available based on eligibility and applicable company plans • Competitive compensation based on experience and qualifications