Strategic Client Success Manager – Enterprise

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $115k - $157k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cordial

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Cordial is a marketing technology company that specializes in cross-channel messaging and data-driven personalization. It offers a suite of tools including AI-driven customer data platform, journey orchestration, and identity resolution to enhance the personalization of marketing campaigns across email, SMS, and mobile apps. Cordial integrates customer data and orchestrates campaigns to drive higher revenue per message and improve marketer productivity, earning recognition for its AI capabilities. The platform helps businesses understand customer behaviors, create unified profiles, and execute marketing strategies at scale, all while ensuring a more human user experience.

📋 Description

• Own the executive relationship. • Set the strategic direction. • Lead and develop your CSM. • Drive full commercial ownership. • Operate in a three-layer model. • Bring AI into the conversation. • Manage escalations at the highest level. • Protect and grow the portfolio. • Shape the practice. • Represent CS cross-functionally.

🎯 Requirements

• 10+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technology • A bachelor’s degree or equivalent experience • People management experience; you have coached or formally managed client-facing professionals and take their development seriously • Experience operating in a solutions-led or delivery-led model where you held strategic and commercial accountability while a technical team owned execution • Full commercial ownership of a large, complex book of business; you have carried significant renewal and upsell targets and have a track record of growing net revenue retention • Proven C-suite relationship skills; you are comfortable as the most senior person in the room and know how to earn and keep executive trust • Genuine technical curiosity; you can engage meaningfully with a client’s data architecture and martech stack and know enough to ask the right questions • Genuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into real business outcomes for clients • Comfort using AI tools in your own workflow to drive efficiency, surface insights, and elevate the quality of your client work • Excellent communication skills across audiences; you can lead a board-level business review and navigate a complex technical escalation in the same day • A proven ability to work cross-functionally and influence without authority, particularly with Product, Engineering, and Sales • Strong organizational and prioritization skills; you manage a large, complex portfolio and know what to delegate, what to own, and what to escalate • Comfort with ambiguity; you set the standard in fast-moving environments and help others find their footing when things are unclear.

🏖️ Benefits

• equity and bonus • a robust benefit plan (medical/dental/vision/life) • 401k match • flexible time off • childcare and continued education yearly reimbursements • maintaining a healthy work/life balance • strong dedication to DE&I efforts • an overall respectful and open culture!