Senior Voice Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $105k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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Core BTS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 Debt Financing on 2006-02

B2B • SaaS • Enterprise

Core BTS is a full-service digital transformation consultancy that assists some of the world's most impactful companies in leveraging today's most powerful technologies. They simplify technical complexity, accelerate transformation, and drive business outcomes, offering services such as AI integration, data and application transformation, hybrid infrastructure, managed services, modern work enabling, and security enhancements. Core BTS partners with notable companies like Microsoft, Cisco, and Databricks to deliver these solutions and is recognized for its commitment to innovation, client-centric approach, and successful digital transformations.

📋 Description

• Responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications • Support multiple customer environments with strong technical expertise • Ensure high availability, performance, and customer satisfaction across voice and contact center platforms • Collaborate with NOC, engineering, and service delivery teams to meet SLAs and customer expectations • Provide operational support for Cisco Unified Communications platforms • Configure and support Cisco Unified Communications Manager (CUCM), Unity Connection, gateways, and SIP integrations • Troubleshoot complex voice, call routing, and QoS issues across LAN/WAN environments • Create and maintain technical documentation, standard operating procedures, and network diagrams • Participate in customer onboarding, migrations, upgrades, and platform lifecycle management

🎯 Requirements

• 5+ years of experience supporting Cisco voice and collaboration solutions • Proven experience working in a managed services environment supporting multiple customers • Hands‑on experience with CUCM, Webex Contact Center, Cisco UCCX, InformaCast, and CUBE • Strong experience with Cisco CUCM, Unity Connection, SIP, and voice gateways • Working knowledge of Webex Calling PSTN models • Solid understanding of networking fundamentals including TCP/IP, QoS, VLANs, and WAN technologies • Strong analytical, troubleshooting skills, documentation and ability to resolve complex, multi‑layer issues • Excellent written and verbal communication skills • Experience with Cisco Webex Calling Dedicated Instance or hybrid Cisco cloud voice deployments • Experience with Microsoft Teams Phone or hybrid Cisco and Microsoft collaboration environments • Familiarity with monitoring and alerting tools such as LogicMonitor, BigPanda, Control Hub analytics • Experience using Wireshark, packet captures, Cisco RTMT, Control Hub troubleshooting • Exposure to automation or scripting such as PowerShell or Python • Prior experience working for a Managed Services Provider (MSP), NOC, or outsourced IT support organization • CCNA or equivalent Cisco voice, network or collaboration experience • CCNP Collaboration, Webex Calling, Webex Contact Center, or cloud voice training

🏖️ Benefits

• Health, Vision, and Dental Insurance • Life Insurance • Health/Dependent Care Flexible Spending • 401(k) Plan • Short-Term and Long-Term Disability Coverage • Generous Vacation and Flex Time Off Programs • Company Paid Holidays • Training and Development Opportunities