Senior Client Support Engineer

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🔥 4 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $120.1M / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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ANP Advanced Network Products, Inc: A Coretelligent Company

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1984

🔒 Cybersecurity

IT Services • Cybersecurity • Cloud Services

ANP Advanced Network Products, Inc: A Coretelligent Company is an IT services firm that specializes in smart IT infrastructure solutions to transform businesses. They provide a wide range of services including technology consulting, IT outsourcing, cybersecurity, AI & automation, data analytics, and cloud services. With a focus on maximizing productivity and ensuring compliance, ANP helps businesses achieve their strategic goals through comprehensive IT management and support.

📋 Description

• Serve as the primary technical point of contact for a client environment supporting approximately 300–400 users • Act as a trusted advisor and support additional clients as needed • Manage identity and access in Microsoft Entra ID, including user lifecycle, permissions, and security best practices • Own and maintain Intune environments, including device management, policy creation, compliance enforcement, and optimization • Support and manage Microsoft 365, including Teams and Exchange Online • Support Azure cloud infrastructure, virtual machines, and overall environment health • Provide hands-on support for Windows and macOS end-user systems • Support hardware and peripherals, including workstations, printers, and mobile devices • Troubleshoot networking and connectivity, including VPNs, DNS, DHCP, firewalls, and VLANs • Troubleshoot and resolve escalated technical issues across endpoints, access, applications, and connectivity • Lead and contribute to client-facing deployments, environment improvements, and infrastructure changes • Perform proactive system checks, lifecycle management, licensing reviews, and environment optimization • Partner with client stakeholders and leadership on priorities, initiatives, and long-term improvements • Maintain accurate documentation, environment notes, and system configurations • Mentor junior engineers and serve as an escalation point for complex issues

🎯 Requirements

• Candidate must be located in or near the NYC Metro Area • 5+ years of experience in IT support, systems engineering, or MSP environments • Strong hands-on experience with Microsoft Entra ID (Identity & Access Management) • Strong hands-on experience with Microsoft Intune (device management, policy creation, compliance) • Strong hands-on experience with Microsoft 365 (Teams, Exchange Online) • Strong hands-on experience with Microsoft Azure (VMs, core services, environment management) • Azure certification (AZ-104) preferred but not required • Experience supporting mid-sized environments (200+ users), ideally in a client-facing or MSP setting • Strong troubleshooting skills across endpoints, user access, and cloud-based environments • Ability to manage both reactive support and proactive system improvements • Strong communication skills with the ability to work directly with client stakeholders • Experience working independently in a client environment while collaborating with broader teams • Must be able to work in the United States, as indicated by the U.S. compensation range and E-Verify hiring practices

🏖️ Benefits

• Health, Dental, & Vision • Flexible Spending Account (FSA) • 401k • Health Reimbursement Account (HRA) • Health Savings Account (HSA) • Life Insurance • Disability Insurance • Paid Parental Leave • Holiday Pay • Flexible Vacation & Sick Days • Observed company holidays, including a day off on your birthday • Spot bonuses for demonstrated excellence • Community and social events • Learning and development • Flexible working life • $100 well-being allowance • Other health & wellness perks • Additional bonus or incentive opportunities based on position level and company plans

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