Patient Communications Representative

🔥 1 minute ago

🏈 Alabama, Alaska, +19 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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CorroHealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

CorroHealth is a leading provider of clinically led healthcare analytics and technology-driven solutions, focused on enhancing the financial performance of hospitals and health systems. Their integrated solutions and advanced technologies aim to optimize the entire revenue cycle, offering services such as revenue cycle management, clinical documentation, medical coding, and denials management. With a commitment to improving financial health through intelligent technology and expert guidance, CorroHealth addresses complex payer-provider relationships and supports efficient healthcare operations.

📋 Description

• Perform customer service activities to service and collect patient medical accounts receivable • Locate and communicate with patients by telephone, email, chat, and text to obtain repayment or establish payment arrangements • Resolve non-routine issues, answer patient questions, and research account changes • Perform contract observance functions to ensure compliance with company, client, federal, and state regulations • Communicate with patients regarding repayment of medical debt • Achieve assigned resolution, call quality, and productivity goals • Provide customer service and resolve medical account balances • Profile patients and obtain and update demographic and financial information • Negotiate payment arrangements • Place outbound calls and accept inbound calls using the company telephone system • Research accounts and route them through appropriate client workflows • Use job aids and crosswalks to answer patient questions and resolve accounts efficiently • Document account research findings and all contact attempts accurately • Ensure accounts are handled within client standards and federal regulations • Comply with FDCPA, state regulations, department/division requirements, and compliance policies • Maintain knowledge of rules governing calls, patient contacts, and collections, including HIPAA, FDCPA, Privacy Act, and FCRA • Attend training and integrate training and policy changes into daily work

🎯 Requirements

• Must live in the United States • High School or Equivalent • Minimum of six months’ work experience in a call center environment preferred • PC experience in a Windows environment • Basic keyboarding skills • Previous sales or customer service experience • Effective written and verbal communication skills • Strong listening skills and ability to follow written and/or verbal instructions • Good mathematical and calculator skills • Strong organizational skills and ability to meet tight deadlines • Negotiation, counseling, and problem-solving skills • Ability to work flexible day, evening, and weekend hours as required • Ability to learn the company collections computer system and phone system • Persistence and ability to overcome objections and remove barriers • Ability to work at a computer terminal for 6–8 hours per day • Ability to occasionally lift and move materials weighing up to 20 lbs.

🏖️ Benefits

• Professional development and personal growth opportunities • Continuing education and industry career development training • Training sessions as directed by management • Flexible day, evening, and weekend hours as required • Reasonable accommodations for individuals with disabilities