Intake Specialist – International

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 13%

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Corvia Consulting

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

⚖️ Legal

📣 Marketing

💼 Consulting

Legal • Marketing • Consulting

Corvia Consulting is a staffing and recruiting firm focused on supporting personal injury law firms. They recruit, train, and place a wide range of legal professionals — from attorneys and paralegals to case managers, intake specialists, and administrative staff — offering local, remote, and international placement options. Corvia emphasizes fit, retention, ongoing training, and a placement guarantee, acting as a partner to help firms scale sustainably.

📋 Description

• Answer inbound calls and live transfers from marketing partners and the intake team within 12 seconds • Evaluate prospective clients against the firm's personal injury intake criteria to determine case eligibility • Build rapport and establish trust with potential clients through warm, empathetic, and professional communication • Convert qualified leads into signed clients by obtaining retainer agreements during the initial call whenever possible, particularly for automobile accident cases • Follow up consistently with qualified leads until a definitive decision is reached • Accurately document calls, communications, lead sources, and outcomes in Lead Docket • Refer prospective clients who do not meet the firm's criteria according to established referral procedures • Handle after-hours, overnight, and weekend calls from start to finish during assigned shifts • Coordinate with intake team members and overflow services to ensure timely assistance • Follow established intake scripts, call procedures, and escalation guidelines • Maintain working knowledge of the firm's services, practice areas, and intake requirements • Complete structured training covering intake procedures, call scripts, qualification criteria, systems, and practice areas • Report directly to the Intake Lead as part of a 24/7 intake team • Collaborate with marketing and operations teams on lead management, call routing, and conversion efforts • Meet performance expectations for lead conversion, response time, documentation accuracy, follow-up consistency, and client experience

🎯 Requirements

• Fluent, confident spoken English with excellent verbal communication skills and a professional phone presence • Spanish fluency required for all shifts except the weekday overnight shift • Strong customer service, sales, or client-facing experience • Ability to establish rapport quickly, build trust, and guide conversations toward a decision • Strong listening, problem-solving, and interpersonal skills • Ability to manage multiple calls and follow-up tasks while maintaining accuracy • Comfortable learning and using phone systems, electronic signature platforms, time-tracking software, and CRM systems • Strong data entry skills and attention to detail • Ability to work independently in a remote environment • Reliable high-speed internet, a headset, and a quiet, dedicated home workspace • Availability to work assigned shifts, including evenings, overnight hours, or weekends in U.S. time zones • Willingness to complete a background check, where feasible • Previous legal experience is helpful but not required • Previous experience in personal injury intake or working with a personal injury law firm preferred • Demonstrated success converting prospective clients into signed retainers or agreements preferred • Previous sales, telemarketing, call center, or customer service experience preferred • Legal education or a law degree from the candidate's home jurisdiction preferred • Familiarity with Lead Docket or similar legal case management and CRM platforms preferred

🏖️ Benefits

• Commission bonuses for every successfully signed case • Comprehensive training provided • Remote work arrangement • Full-time, 40 hours per week • Assigned eight-hour shifts with a one-hour break

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