Patient Intake Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Upstream Rehabilitation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Private Equity Round on 2015-12

Healthcare • Consulting • Healthcare Insurance

Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. Committed to advancing health, Upstream focuses on clinical excellence through post-doctoral educational programs, structured mentorship, and tracking of patient outcomes. The company offers extensive career opportunities in corporate and clinical roles, fostering an inclusive work environment and investing in professional development. Upstream also supports community outreach through its Pillars with Purpose benevolent funds, encouraging associates to engage in volunteer service. With over 1,200 clinics across the United States, Upstream Rehabilitation provides exceptional care and innovative rehabilitation technologies to empower patients on their healing journeys.

📋 Description

• Schedule evaluations, treatments, and specialized testing such as FCEs quickly and accurately • Review referrals and medical documentation • Match patients to the right clinic or specialist using internal tools • Serve as a point of contact for case managers, attorneys, and other partners • Monitor scheduling reports and identify trends or issues • Partner with the team to find solutions • Build relationships with clinics and referral partners • Track outreach and resolve scheduling challenges • Help the team meet its goals • Perform other projects and duties as assigned

🎯 Requirements

• High school diploma or equivalent • Experience helping customers or patients in a phone-based or fast-paced environment • Strong communication and relationship-building skills • Ability to stay organized, multitask, and problem-solve with a calm, professional approach • Comfortable using Microsoft Office and learning new systems and tools • Familiarity with Upstream’s services is a nice to have • Must reside in the United States

🏖️ Benefits

• Annual paid Charity Day to give back to a cause meaningful to you • 100% employer paid medical health insurance premium option available • Dental and Vision insurance • 401(k) with company match • Generous PTO and paid holidays • Supportive team and leadership invested in your success • Competitive compensation • Comprehensive benefits • Ongoing professional development • Leadership development programs • Ongoing education and professional growth opportunities

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