Clinical Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Florida, +12 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $44k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏥 Clinical Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cosán Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Cosán Group is a care management organization dedicated to enhancing health outcomes for patients with chronic conditions through technology-supported services. The company's approach focuses on preventative care management, including Chronic Care Management, Principal Care Management, Behavioral Health Integration, and Remote Patient Monitoring. Cosán aims to help older adults lead independent lives while collaborating with healthcare providers to ensure effective care coordination and improved patient adherence.

📋 Description

• Direct and manage daily workflow, queues, and work prioritization • Monitor real-time performance metrics and address volume, coverage, or quality issues • Ensure staffing coverage across shifts, including schedule adjustments and PTO coordination • Coach, provide feedback, and support care coordination staff • Conduct structured one-on-one meetings focused on performance, quality, and development • Lead weekly team meetings and align priorities and expectations • Engage with team members, remove barriers, and address issues in real time • Foster an accountable team environment supporting engagement, development, and retention • Track productivity, quality, and compliance metrics using defined metrics and scorecards • Provide input for performance reviews, promotions, and compensation discussions • Partner with Clinical Operations leadership and HR on performance improvement plans and corrective actions • Lead team huddles, one-on-ones, and all-hands communication • Surface team sentiment, concerns, operational risks, trends, and improvement opportunities to leadership • Participate in interviews and provide hiring recommendations • Support onboarding and deliver hands-on training • Monitor new hire progress and reinforce training • Identify development opportunities and support high-potential team members • Serve as first point of contact for employee relations issues • Ensure adherence to organizational policies, procedures, and clinical documentation standards • Escalate complex employee relations, performance, or compliance issues to the Director

🎯 Requirements

• Candidates must reside in the United States • Private, stationary, HIPAA-compliant workspace within the home dedicated solely to work • Prior experience supervising or managing a production-based team in a healthcare, clinical operations, or call center environment • Demonstrated experience managing productivity, quality, and service-level performance • Strong working knowledge of care coordination or clinical operations workflows • Experience using EMR systems, workforce management tools, and performance dashboards • Strong communication, organizational, and interpersonal skills • High-speed broadband internet and private home workspace required • Minimum internet speed of 50 Mbps download / 5 Mbps upload, verified by company-provided test • Experience supervising 10 or more direct reports preferred • Background in chronic care management or similar care delivery models preferred • Experience supporting performance management and corrective action processes preferred

🏖️ Benefits

• Paid Time Off + Company Holidays • Medical, Dental, Vision Insurance • Complimentary Life Insurance • 401(k) Plan • Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage • Employee Assistance Program including mental health resources • Company-provided equipment (laptop, monitor, headset, etc.) • Work from Home arrangement • Flexible, remote-first opportunities (role specific)