Revenue Support Specialist

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $50k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Coterie

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

Coterie is a company dedicated to providing premium diapering solutions for modern parents. Their products are designed to offer supreme softness, high absorbency, and reduced risk of leaks, blowouts, and diaper rash. Coterie's offerings include various diapering options such as The Diaper and The Pant, along with wipes, to ensure both comfort for babies and peace of mind for parents. The company emphasizes safety, offering dermatologist-tested, hypoallergenic products made from apparel-grade materials. Coterie also provides the convenience of an Auto-Renew subscription service, allowing customers to receive regular deliveries and enjoy savings. The brand is recognized with several awards for its diapering solutions, underscoring its commitment to quality and innovation in baby care.

📋 Description

• Provide administrative and operational support to the Revenue team by helping resolve day-to-day requests • Coordinate information across departments • Ensure sales representatives have the resources they need to serve agency partners effectively • Research issues, track down information, and coordinate responses across internal teams • Assist with internal agency-related inquiries, operational requests, and follow-up activities • Maintain visibility into open issues and ensure timely resolution • Assist Revenue navigate internal systems, processes, and support channel • Identify gaps in the Revenue team's toolkit, knowledge base, and operational resources and communicate to Marketing • Assist with onboarding new Revenue team members • Support field readiness and adoption of new tools and processes and identify ongoing training opportunities • Support reporting, visibility, and operational tracking efforts • Identify opportunities to streamline workflows, reduce manual effort, and improve efficiency • Support Revenue Operations initiatives and special projects as needed • Deliver a high-quality service experience for internal stakeholders

🎯 Requirements

• 3+ years of experience in insurance, sales support, distribution operations, customer success, account management, agency operations, or a related field • Strong understanding of insurance operations and agency relationships • Excellent organizational and problem-solving skills • Strong attention to detail and ability to manage multiple priorities simultaneously • Exceptional communication, follow-up, and stakeholder management skills • Customer-first mindset with a strong sense of urgency • Ability to work independently, take initiative, and drive issues to resolution

🏖️ Benefits

• 100% remote • Health insurance through Aetna (we pay 100% of premiums) • Dental and vision insurance through Guardian (we pay 100% of premiums) • Basic life insurance (we pay 100% of premiums) • Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans) • 401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate • Flexible PTO policy offering employees up to 4 weeks of PTO in their first 12 months. Thereafter, PTO usage aligns with company standards and typically does not exceed 5 weeks per calendar year. • 12 company-paid holidays each year • Continuing education annual stipend