Client Services Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $82k - $111k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Cotiviti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

📋 Description

• Coordinate the cross-functional client team for Prospective Payment PPM and CV products • Serve as the primary client contact and trusted advisor • Build and sustain client relationships and identify client needs and opportunities • Collaborate with the Go-To-Market team on client strategic plans and lead tactical execution • Promote policy adoption and acceleration through organization, communication, and project management • Manage operational implementation and execution of client payment policy decisions across client departments • Coordinate and facilitate joint client and internal meetings, including agendas, materials, minutes, action items, and logistics • Maintain accurate client documentation in Cotiviti’s library • Manage internal and external client initiatives and joint projects to ensure objectives are met • Monitor program performance, analyze monthly reports, and provide trend observations • Perform root cause analysis and develop and execute action plans for interface issues and unintended operational results • Provide client testing support for operational and policy initiatives • Maintain escalation plans and monitor file processing statistics • Coordinate production reporting and identify trends and data anomalies • Administer customer service tool user accounts, access, and usage • Develop and deliver client training programs • Manage client inquiries and coordinate timely resolution • Participate as an operational subject matter expert in department and corporate projects • Travel up to 20% • Complete special projects and other assigned duties

🎯 Requirements

• Bachelor’s Degree or higher preferred, or equivalent experience required • Knowledge of CMS guidelines, regulatory compliance guidelines and mandates, and medical payment policy • Professional coder certification such as CPC, CPC-A, CCA, CCS, CCS-P, RHIT, or RHIA is a plus, not required • 4+ years of related healthcare experience with strong knowledge of health plan operations and the claims lifecycle • 4+ years of client relationship management or consulting experience in a healthcare setting • 4+ years of project or team management experience, including meeting facilitation and deliverable follow-through • Highly proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint • Excellent written and verbal communication and interpersonal skills • Strong presentation skills • Prior experience delivering training classes is a plus • Demonstrated success developing trust-based professional relationships with clients at multiple roles and levels • Ability to work independently and within a collaborative team or matrix structure • Ability to organize, plan, prioritize, meet deadlines, and produce high-quality, error-free deliverables • Effective analytical and problem-solving skills and financial acumen • Ability to properly handle confidential information • Ability to work with on-site and remote cross-functional product teams and customers • Must be located in the continental United States • Flexibility and willingness to participate in international work processes and conference calls across global time zones • After-hours and/or weekend work may be required for major deliverables or deadlines • Must provide a dedicated, secure work area • Must provide high-speed internet access/connectivity and office setup and maintenance • Must be able to perform duties with or without reasonable accommodation

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life insurance coverage • 401(k) savings plans • Paid family leave • 9 paid holidays per year • 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service • Remote work • Flexible participation in global time-zone work processes • Dedicated secure work area and high-speed internet/office setup provided by the candidate