Key Account Manager – International

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $32 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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Cotopaxi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Cotopaxi is a company committed to producing high-quality outdoor gear and apparel while emphasizing social and environmental responsibility. The company donates a percentage of its annual revenue to the Cotopaxi Foundation, a Utah-based nonprofit organization focused on making a positive impact on communities. Cotopaxi's products are designed with sustainability in mind, offering a lifetime warranty and repair options. Known for its colorful, practical designs, Cotopaxi encourages outdoor enthusiasts to engage with their environment responsibly.

📋 Description

• Support and manage existing international distributor relationships and orders • Serve as a responsive point of contact for distributor questions, updates, product availability, pricing, and order status • Manage the full B2B order lifecycle from order entry and allocation through fulfillment, shipment, invoicing, and billing • Monitor order fulfillment and delivery timelines with Logistics and Distribution • Resolve fulfillment and delivery issues as they arise • Provide proactive updates on order allocation, product availability, fulfillment timelines, delays, and risks • Process order changes, returns, and warranty claims according to established policies and procedures • Escalate exceptions and issues when needed • Partner with Sales and Accounting to resolve accounts receivable issues, including credit holds, prepayments, and chargebacks • Maintain accurate order trackers, reporting, and customer documentation • Track and communicate order book status and fulfillment risks • Prioritize competing deadlines and manage time-sensitive tasks • Learn and follow established processes and systems, including NetSuite and order management and reporting tools • Provide maternity leave coverage for approximately 3–4 months • Partner with Sales, Sales Planning & Operations, Logistics, Distribution, and Accounting teams

🎯 Requirements

• 2+ years of experience in client service, account management, sales support, order management, or a related field • Experience with an ERP or order management system such as NetSuite strongly preferred • Consumer products, outdoor, or retail brand experience ideally • Strong organizational skills and exceptional attention to detail • Strong written and verbal communication skills • Ability to build and maintain relationships with customers, distributors, and cross-functional partners • Proactive, resourceful, and able to work independently with limited oversight • Ability to manage multiple orders, priorities, and deadlines simultaneously • Comfortable working in a fast-paced, evolving environment and adapting quickly to established processes, systems, and priorities • Able to start promptly and ramp up quickly through a condensed onboarding and knowledge-transfer period • Authorized to work in the U.S.; Cotopaxi participates in E-Verify

🏖️ Benefits

• Remote work available • Structured knowledge-transfer and onboarding period • Inclusive workplace that celebrates diverse backgrounds and identities • Opportunity to support Cotopaxi’s social and environmental mission