Enterprise Account Manager, Fluent French

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🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $65k - $95k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Sama

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

🏢 Enterprise

☁️ SaaS

HR Tech • Enterprise • SaaS

Sama is a company that specializes in people development through 1:1 coaching aimed at enhancing business success. Their platform uses an AI-powered matching algorithm to pair employees with professional coaches, ensuring a high success rate and a perfect fit for individual coaching needs. Sama offers various coaching solutions, including leadership, performance, and inclusive coaching, to help businesses retain talent and drive team performance. Their services are designed to create a coaching culture within organizations, helping them maximize employee engagement and reduce turnover costs. Trusted by clients worldwide, Sama provides a scalable coaching experience that seamlessly integrates with an organization's structure.

📋 Description

• Driving success and retention: With a consultative approach, you are instrumental in helping our clients achieve their goals, maximize their ROI with our platform, and ensure every interaction leaves them delighted and empowered. • Building relationships: Your knack for building rapport will be put to the test as you become the go-to contact for our valued clients, fostering strong, long-lasting partnerships. • Innovation and growth: You identify upsell opportunities and collaborate closely with our sales team to drive revenue and expand our reach. • Become the go-to point of contact and advisor for your clients. • Advise clients on their people development strategy to meet business objectives • Onboard new customers by facilitating demos and training around the product. • Actively monitor customer engagement. Regularly review data and analysis with clients to identify strategies to optimize engagement and meet their business goals. • Create and lead quarterly and annual business strategy reviews with each client. • Unlock upsell opportunities to optimize impact for the client. • Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth.

🎯 Requirements

• Verbal and written native fluency in English and French. • A minimum of 4 years’ experience in L&D/HR/Talent or Customer Success roles with enterprise clients. • Experience building and maintaining relationships with a diverse range of stakeholders. • Strong business acumen and fluency in business jargon. • Experience as a freelancer or working in a start-up. • Experience using CRM (HubSpot preferred), with an understanding of utilizing technology platforms to drive automation and scalability. • Spot opportunities for growth and development in accounts. • Strong ability to set, meet, and exceed KPIs and performance goals. • Great judgment.

🏖️ Benefits

• Fully Remote. • Plenty of room for growth as our ambitious team grows too. • Access to your professional coach via our app. • Regular training and development.