Education Services Manager

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🏄 California – Remote

🏄 California – Remote

💵 $104k - $145.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

💸 Finance

🛍️ eCommerce

SaaS • Finance • eCommerce

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Define and execute the overarching vision, strategy, and roadmap for Coupa’s tiering certification structure aligned with Go-to-Market (GTM) objectives. • Manage and mature our three-tiered credentialing architecture. • Lead the end-to-end design, blueprinting, beta testing, and psychometric validation of exams to ensure scientific integrity and fairness. • Partner closely with internal and external Subject Matter Experts (SMEs) and stakeholders to conduct formal JTAs and align assessments with real-world customer personas. • Build highly reliable testing mechanisms that eliminate candidate frustration and provide trusted market relevance. • Own the primary relationship, sandbox testing, and deployment of Certiverse to significantly accelerate content cycles, crowdsource exam creation, and scale secure testing. • Maintain and monitor a flexible, 24/7 on-demand AI proctoring experience allowing global candidates to test securely from anywhere. • Manage the automation and delivery of digital badges through Accredible, ensuring streamlined certification renewals, community tagging, and directory listings. • Track critical program KPIs, including registration volume, pass/fail rates, renewal data, and financial ROI. • Actively design and deploy AI prompts and utilities (e.g., Gemini/ claude) to generate exam metadata, tag catalog structures, and pre-test content clarity. • Embrace an Agile development methodology over rigid, traditional instructional design formats to ensure rapid prototyping and quick responses to SaaS product updates.

🎯 Requirements

• 5+ years of experience directing or leading credentialing, certification, or psychometric exam development programs within a high-growth Enterprise SaaS environment. • Proven experience leveraging Certiverse (or equivalent rapid exam development platforms) and Accredible (or equivalent badging platforms Credly). • Deep understanding of testing standards, including blueprinting, cut-score studies, beta testing analytics, and item writing techniques. • Forward-thinking experience integrating AI tools (e.g., large language models/Gemini) into business workflows to automate tagging, item generation, or reporting. • A strong bias for action with demonstrated experience working in Agile project environments (e.g., Asana-driven sprint cycles). • Exceptional stakeholder management skills to influence cross-functional teams spanning Product, Partner Enablement, and Customer Success. • Bachelor’s or Master’s degree in Industrial-Organizational Psychology, Educational Measurement, Instructional Design, or a related field with equivalent practical credentialing experience.