Senior Customer Value Manager

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🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $127k - $144.3k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

💸 Finance

🛍️ eCommerce

SaaS • Finance • eCommerce

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives • Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership • Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references. • Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth. • Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving

🎯 Requirements

• 6 Years P2P and/or S2C domain expertise • Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions • Ability to collaborate naturally and incorporate big-picture, “win-win” negotiation skills • Perseverance in both challenging and recurring situations • An entrepreneurial mindset, focusing on outcome-based problem solving • Solid organizational, interpersonal and data analytics skills • Ability to develop and maintain executive relationships and incorporate associated influencing strategies • Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams. • Minimum Bachelor’s degree required – Master’s degree is preferred • Candidate need to physically reside in Eastern US (preferably east of Mississippi river) • Flexibility to travel up to 40%

🏖️ Benefits

• Health insurance • Retirement plans • Professional development opportunities • Flexible work arrangements • Paid time off