Account Executive, Existing Customers

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

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This company has sponsored H1B visas in the past.

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Coursedog

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📚 Education

☁️ SaaS

🤝 B2B

💰 $90M Private Equity Round - Coursedog on 2023-03

Education • SaaS • B2B

Coursedog is an Intelligent Academic Operations Platform that unifies how higher education institutions manage scheduling, curriculum, catalogs, assessment, and related academic processes. The cloud-native SaaS system syncs with student information systems and other campus tools in real time to streamline curriculum management, academic scheduling, faculty workload, event scheduling, assessment cycles, and catalog publishing. Coursedog is used by colleges and universities to improve operational efficiency, support student success, enable digital modernization, and provide analytics and workflow automation across academic operations.

📋 Description

• Achieve company-issued sales quota by owning renewals and upsells through full-cycle sales • Own upsell and expansion opportunities and deepen adoption across academic operations • Collaborate on custom solutions and client demos to build and cultivate 4X pipeline throughout the year • Travel onsite to existing clients 25–40% throughout the year • Learn and demonstrate Coursedog solutions to cross-functional higher-education users • Manage and grow relationships with multiple personas within each account • Own the full lifecycle of assigned institutional accounts as primary point of contact and trusted advisor • Understand client strategic goals, challenges, and pain points and offer tailored solutions • Conduct regular client check-ins, assess satisfaction, identify improvements, and provide ongoing support • Collaborate with Product, Implementations, Client Success, and Support on implementation, onboarding, and service delivery • Manage contract renewals and develop 12-month rolling forecasts • Negotiate with institutional procurement and finance teams • Monitor usage and adoption metrics and translate insights into upsell and expansion opportunities • Identify and resolve client issues, escalating when necessary and ensuring timely resolution • Stay current on industry trends, market developments, and the competitive landscape • Position Coursedog’s value proposition effectively with clients • Leverage AI tools and automation for account management workflows, data analysis, customer insights, proposal generation, forecasting, and market research

🎯 Requirements

• Proven enterprise sales experience preferred or direct Coursedog product experience/familiarity • Demonstrated track record of meeting or exceeding sales quotas preferred • Experience managing a portfolio of 30+ accounts preferred • Higher-ed Account Management/Account Executive for Existing Customers experience preferred • Strong understanding of the higher education market, administrative processes, academic scheduling, curriculum management, and assessment • Excellent interpersonal and communication skills • Ability to build rapport, influence stakeholders from C-suite through operations staff, and negotiate effectively • Analytical mindset with proficiency interpreting data, metrics, and user feedback • Ability to identify trends and develop data-backed strategic recommendations • Proficiency with AI tools and emerging technologies to enhance productivity, automate routine tasks, and design scalable workflows • Ability to manage multiple competing priorities and balance short-term customer needs with long-term expansion strategy • Ability to maintain accountability in a fast-paced, autonomous environment

🏖️ Benefits

• Healthcare, dental, and vision coverage through Aetna and Guardian • Employer covers 99% to 65% of employee-only monthly premiums • Employer covers 77% to 50% of employee-plus-dependents monthly premiums • Spring Health mental health support • XP Health vision benefits • Carrot Fertility family planning support • One Medical primary care • Health Savings Accounts (HSA) • Flexible Spending Accounts (FSA) • Safe Harbor 401(k) plan from day one of employment • 4% employer match on total compensation, subject to federal limits • Unlimited Paid Time Off • Remote-first work environment • Equity grants for all employees, reviewed and adjusted with promotions • Up to 6 weeks of Paid Bonding Leave at 100% of base pay for all parents • Birthing parents receive an additional 6 weeks of Paid Medical Recovery Leave at 100% of base pay, for up to 12 weeks total • Performance-driven commission, additional accelerators, kickers, and other performance-based incentives