Senior Director, Ecommerce, Online Pharmacy

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $155.1k - $221.5k / year

⏰ Full Time

🟠 Senior

🛍️ E-commerce

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Covetrus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2018

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Seed Round on 2021-01

Healthcare • Logistics • Consulting

Covetrus is a global animal-health company dedicated to supporting veterinarians and their practices. The company offers a comprehensive portfolio of software, supplies, and services designed to connect care in and out of the clinic and focuses on improving the health and wellbeing of animals. With a strong emphasis on technology solutions, Covetrus provides practice management software, prescription management, and various client engagement tools to enhance operational efficiency and patient care. Their range of personalized pet healthcare solutions helps drive compliance, efficiency, and profitability for veterinary practices worldwide.

📋 Description

• Own the ecommerce and revenue plan for Covetrus’s online pharmacy business • Drive growth across acquisition, conversion, retention, and average order value • Translate company goals into ecommerce priorities and execution plans • Identify growth opportunities across channels, partnerships, and product mix • Own the end-to-end customer journey from first visit through reorder and subscription • Partner with Product and UX teams to improve site experience, checkout, and mobile performance • Use data and testing to improve conversion rates and engagement • Lead ecommerce merchandising strategy, including pricing, promotions, subscriptions, and assortments • Partner with Marketing on paid media, lifecycle, and on-site campaigns • Define and track ecommerce KPIs including revenue, margin, CAC, LTV, conversion, and retention • Use insights to guide prioritization, investment decisions, and forecasts • Communicate performance and tradeoffs to executive leadership • Collaborate with Technology, Operations, Compliance, and Customer Care for scalable execution • Balance growth initiatives with operational realities of pharmacy and regulated products • Align cross-functional priorities and partner with Product on a multi-year roadmap • Build, lead, and develop a high-performing ecommerce team • Set goals, expectations, and accountability • Create a results-focused culture of learning and continuous improvement

🎯 Requirements

• Undergraduate degree; a master’s in computer science or business is desired • 10+ years of ecommerce or digital business experience, including senior leadership roles • Proven ownership of a high-volume ecommerce P&L • Ability to craft high-level digital strategies and execute hands-on performance plans across varied audience and entry channels • Strong background in conversion optimization, digital merchandising, and customer LTV • Experience in regulated, complex, or fulfillment-heavy environments strongly preferred • Data-driven decision-making and comfort with ambiguity and tradeoffs • Comfort using data and analytics to guide strategy and measure performance • Strong communication, planning, and execution skills • Track record leading cross-functional teams and influencing without direct authority • Ability to successfully perform the essential physical functions of the job, with reasonable accommodations available

🏖️ Benefits

• 401k savings & company match • Paid time off • Paid holidays • Maternity leave • Parental leave • Military leave • Other leaves of absence • Health, dental, and vision benefits • Health savings accounts • Flexible spending accounts • Life & disability benefits • Identity theft protection • Pet insurance • Certain positions may include eligibility for a short-term incentive plan