Business Solutions Specialist II, Concierge

Job not on LinkedIn

🔥 36 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Manage communication between Manheim and commercial clients and buyers using tools and platforms to cross-reference, research, and report gate pass information • Foster communication with Manheim physical-site employees, clients, and security teams; escalate concerns to management • Respond to transaction-related client inquiries and provide problem resolution according to company policies and procedures • Maintain Smartsheet tracking for gate pass verification and client assistance workflows • Review, enter, and update vehicle notes; monitor shared email boxes and Teams channels • Generate buyer gate releases through AS400 after reviewing risk class, payment status, and vehicle availability • Manage internal and external account relationships through shared email accounts, Teams channels, and phone queues • Update SmartSheet requests regarding lost keys, dead batteries, and pending PSIs • Work and close PSIs in Failed Status throughout the week • Follow client and procedural SOPs and achieve established KPIs • Perform related duties assigned by leadership

🎯 Requirements

• Strong problem-solving skills • Ability to manage communication and transaction support between Manheim, commercial clients, and buyers • Experience or ability to use Smartsheet/SmartSheet spreadsheets • Ability to use AS400 to generate buyer gate releases • Ability to review buyer risk class, payment status, and vehicle availability • Ability to manage shared email accounts, Teams channels, and phone queues • Ability to research and respond to client requests • Ability to follow client and procedural SOPs • Ability to achieve established KPIs • Physical ability and mental acuity to execute duties within required timeframes • Must clear a pre-employment drug test • Must currently be authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in future

🏖️ Benefits

• Minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO) • Reasonable accommodations when requested by a qualified applicant or employee with disability